Operations Insights Specialist

Posted 14 Days Ago
Remote
1-3 Years Experience
Marketing Tech • Design
The Role
As an Operations Insights Specialist, you will track customer sentiment, analyze project processes, report insights to improve customer satisfaction, and assist the Performance team in enhancing operational efficiency. The role requires strong communication skills and attention to detail.
Summary Generated by Built In

Superside is looking for a solutions-oriented Operations Insights Specialist to join our Performance Team and help deliver exceptional creative experiences. In this role, you’ll be part of a core function in the Talent department, responsible for tracking insights, reporting on customer sentiment, and continuously improving project processes. If you have a customer-focused mindset, attention to detail, and a passion for insights, this role offers an exciting opportunity to make a meaningful impact.

What you'll be doing

  • Track and report on customer concerns and sentiment, providing insights that inform our approach to customer satisfaction
  • Monitor interactions between Superside and customers to identify early signs of challenges, ensuring timely action to address them
  • Support the Operations Insights and Performance team in optimizing project processes for efficiency and quality
  • Conduct insights tracking on projects from your account portfolio, ensuring data accuracy and relevance
  • Identify and promote best practices among Creative Project Managers and Creative teams
  • Become an expert on project processes, serving as a resource and advisor for team members

What you’ll need to succeed

  • Strong commitment to quality, accountability, and reliability in all work
  • Excellent English communication skills, both verbal and writtenOutstanding attention to detail and analytical abilities
  • Proficiency with Google Sheets and Slack; familiarity with other productivity tools is a plus
  • Eagerness to learn and adapt quickly in a fast-paced environment
  • Previous experience in operations or customer support is beneficial

Top Skills

Google Sheets
Slack
The Company
HQ: Wilmington, Delaware
775 Employees
Remote Workplace
Year Founded: 2015

What We Do

Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.

With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world's leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale.

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