About the Role
We're looking for an Operations Associate to join our City Operations – Homes team in Toronto. This is a high-impact, execution-focused role that sits at the intersection of vendor coordination, process management, and cross-functional collaboration. You'll support the end-to-end operational lifecycle of Opendoor homes—from post-acquisition through resale-readiness—ensuring homes are prepared on time, within budget, and at our quality standards.
This role works directly within the City Operations team and reports to an Associate Manager. You'll partner closely with Home Project Managers (HPMs), trade partners, and internal teams across Pricing, Resale, and Central Operations to keep our home operations running smoothly and efficiently. If you're someone who thrives on owning complex workflows, solving operational problems, and working in a data-driven, fast-paced environment—this role is for you.
In this role, you will:
Coordinate home operations workflows across the full lifecycle of Opendoor homes, including tracking repair and renovation progress, ensuring timely completion against speed, cost, and quality targets.
Manage and support vendor relationships, including scheduling trade partners, resolving work order issues, following up on aging tasks, and escalating blockers to keep timelines on track.
Monitor operational dashboards and support channels (e.g., #home-ops-field-support) for issues or questions, triaging and troubleshooting before escalating as appropriate.
Process and route work orders accurately, validating scope and documentation against Universal Repair Standards and company SOPs before assigning to vendors.
Track key performance metrics (e.g., days in progress, completion rates, rework rates) and provide regular updates to team leads with clear, concise reporting.
Partner cross-functionally with HPMs, Resale, Central Ops, and Pricing teams to align on home status, upcoming milestones, and any operational risks.
Support special projects and operational initiatives, including coordination for bulk acquisition home readiness, market expansion activities, and process improvement pilots.
Maintain accurate, audit-ready documentation for work orders, vendor activity, and home status to ensure operational continuity and compliance.
Contribute to process improvement by identifying inefficiencies, surfacing root-cause insights to your manager, and helping implement solutions that reduce cycle time and errors.
We're looking for someone who has:
1–3 years of experience in operations, project coordination, vendor management, or a related field—ideally in real estate, construction, property management, or a fast-paced technology company.
Strong organizational skills with a proven ability to manage multiple workflows and priorities simultaneously without dropping the ball.
Proficiency with data tools, including Excel/Google Sheets; familiarity with work order management systems, ticketing tools, or operational dashboards is a plus.
Excellent communication skills—written and verbal—with the ability to clearly convey status updates, escalations, and operational context to diverse stakeholders.
A detail-oriented, process-driven mindset with a track record of maintaining high quality and accuracy in fast-moving environments.
A collaborative, team-first approach and eagerness to support teammates and cross-functional partners to achieve shared goals.
Comfort with ambiguity—you adapt quickly to shifting priorities and can operate with limited guidance while knowing when to escalate.
High school diploma required; Bachelor's degree preferred in Business, Operations Management, or a related field.
Bonus points if you have:
Experience working with trade partners or contractors in residential renovation or property management.
Familiarity with Opendoor's home operations model, Universal Repair Standards, or comparable construction/renovation quality frameworks.
Experience using SQL, Tableau, or similar data tools to analyze and report on operational performance.
