Your role as Operational Support Specialist (Night)
Reporting to Andrea Obas, the mission of the Operational Support Specialist (Night) is to ensure the seamless nightly turnover of our telemedicine platform. This role involves managing patient flows, overseeing staff numbers, and providing crucial support to both staff and members, addressing potential technical issues. As an Operational Support Specialist, you will play a key role in maintaining the operational efficiency of our telemedicine services.
What you’ll be doing:
- Oversee and manage the daily turnover of the telemedicine platform.
- Ensure smooth patient flow and timely appointments.
- Provide support to staff and members facing potential technical issues.
- Troubleshoot and resolve technical challenges to maintain uninterrupted service.
- Monitor and manage staff numbers to meet operational demands.
- Collaborate with different departments to address operational challenges.
- Implement and maintain procedures to optimize the telemedicine platform's daily operations.
We'd love to hear from you if you have:
- Availability to work part-time (21+ hours) with shifts that include working overnight, evenings, and weekends.
- Proven experience in operational support or a related role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Detail-oriented with a focus on accuracy.
- A great interest in healthcare.
- Bilingual in French and English.
Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!
- A fully funded benefits plan, including a wellness reimbursement program
- Unlimited access to a variety of Dialogue’s programs for you and your immediate family
- 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
- Access to a custom learning program, including an allocated budget for continuous external training
- An optional parental benefits program
- Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms
About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:
Impact
Community
Growth
Excellence
Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].
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Dialogue Toronto, Ontario, CAN Office
111 Richmond St W, Toronto, Ontario, Canada, M5H 2G4
