Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title: Operations Specialist
Department: Canada Commercial
FLSA Status:
Position Overview:
This position reports to the Head of Operations. Works to support the needs of the Insulet Canada Commercial Team. Responsible for coordination and management of support and liaison activities between the Commercial Team and the external stakeholders.
The ideal candidate must demonstrate strong administrative, managerial, coordination, planning and logistics skills as well as an ability to contribute creative yet practical solutions to problems. The ideal candidate will be able to work effectively in a key cross-functional role within Insulet Canada.
Responsibilities:
- Management of the certification of clinical and independent Omnipod trainers, as well as accurate record keeping
- Management of manual reimbursement training requests, including review for accuracy and support, consolidation for payment and processing, responding to partner questions
- Management of online training and reimbursement Portal, supporting users and troubleshooting where required
- Management and oversight of travel loaner program, ensuring that adequate paperwork is obtained and devices are fulfilled and returned.
- Management of accurate data within the Salesforce system, coordination with Accounts Payable and Purchasing teams
- Management of purchase requisitions and vendor payments
- Entry and fulfillment of customer and employee product orders
- Ability to be flexible handling priority activities to support the Commercial Team.
- Performs other duties as required.
Education and Experience Minimum Requirements:
- Bilingual French - English speaking
- Bachelor’s Degree or equivalent experience
- Three years’ experience in field/office management role
Preferred Skills and Competencies:
- Excellent verbal and written communications skills.
- Excellent interpersonal, managerial organizational skills, ability to work independently and as a member of a team.
- Ability to prioritize, actively seek input and create innovative solutions to support the Commercial Team.
- Must be able to work well in a team environment.
- Very strong computer skills to include, but not limited to Salesforce, SAP, Word, Power Point, Visio, Excel.
Physical Requirements (if applicable): This position may require up to 10% travel to facilitate key meetings and events.
Top Skills
What We Do
Insulet Corporation, headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. Founded in 2000 (NASDAQ: PODD), Insulet operates with a customer-centric focus to supply high-quality products and expand the use of insulin pump therapy. Omnipod products are now available in 20+ countries around the globe.
HIRING SCAM ALERT
Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:
• Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message.
• Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment.
If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000.
If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov
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