Operational Excellence Coordinator

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

Your role as Operational Excellence Coordinator

Reporting to Maud Grillet, Sr. Manager Operational Excellence (MH & EAP), the mission of the Operational Excellence Coordinator is to provide administrative support to Dialogue’s Team Leads for the Mental Health and Employee Assistance Program teams.

Tasks include coordinating with Dialogue’s Scheduling and Human Resources team to assist with team-wide communications, supporting staffing, managing profiles and being a point of contact for administrative-related support. 

The Operational Excellence Coordinator will also be responsible for supporting Dialogue’s Team Leads with team-wide engagement and recognition activities.

What you'll be doing

• Coordinating, tracking, and communicating staffing-related and recruitment-related matters with Dialogue’s Human Resources and Scheduling teams (e.g., Leave of absences, maternity, vacations, time-off requests, etc)
• Keeping all employee profiles and documentation up to date & communicating changes to Dialogue’s Human Resources and Scheduling teams as needed;
• Supporting Team Leads with the coordination of team engagement and recognition activities & communications;
• Supporting Team Leads with the coordination of team-wide communications, such as change management updates.

We'd love to hear from you if you have

• Bilingual in French and English (written and spoken)
• Pursuing or attained a Bachelor’s degree in a mental health-related field
• Available to work full-time (40 hours per week)
• Strong communication skills and resourcefulness
• Ability to work autonomously, be accountable and resourceful
• Strong time management and prioritization skills
• Highly collaborative nature; capable of working with a wide-range of internal stakeholders
• Capable of setting and managing multiple priorities
• An interest for data analysis and administrative improvement initiatives
• Tech-savvy and knowledgeable of AI tools and project management softwares (an asset)

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up