Operational Business Analyst

What you’ll do

The Courier Operations and Development Team is trusted with managing the relationship between the Corporation and all our Courier Partners. This involves the day-to-day operations, creation of standard operating procedures; as well as the ongoing development of our Courier Capacity; building a reliable, robust, and dependable network of selected couriers that will help us to deliver a great customer experience. Our team provides strong project management and subject matter expertise in support of multiple initiatives impacting multiple key stakeholders across all banners and throughout the enterprise. Some of the key programs we are support closely include: ecommerce initiatives, creation and support of courier center of excellence and implementation, increase in our existing courier capacity, implementation of a courier invoice audit and validation solution for last mile networks.

• Collaborate successfully with key stakeholders both internal and external acting as a liaison and a change agent driving efficiencies and better decision making for our Courier portfolio.

• Work closely with multiple ecommerce teams from across the corporation and other key supply chain business teams developing strategic processes and solutions

• Map current processes, determine alternative methods, build robust process working closely with multiple stakeholders

• Contribute to the development and maintenance of sustainable process documentation that demonstrates due diligence and compliance

• Support the day-to-day Courier Operations activities. Including: Last Mile, all Business to Customer, and all Business to Business. Supporting shipment tracking, network health and capacity, and issue resolution with all couriers.

• Track, Trace, communicate and report the status of every shipment assigned from stakeholder teams across the organization

• Proactively identify late orders and resolve with courier

• Proactively identify and resolve overages and shortages in transportation

• Set up deliveries from quote, to order creation, to dispatching to carrier, monitoring for delivery completion and invoice out.

• Act as an escalation point to review courier invoice structure and validate invoices on a weekly basis

• Participate in regular business reviews and brainstorming session

• Create business reporting for daily operations, quarterly business reviews, etc.

• Using visualisation tools such as MS Excel, PowerBi, etc.

• Other duties as assigned

What you bring

• A University degree or College Diploma in a relevant discipline such as Engineering, Business Administration or equivalent Transportation related experience

• Experience in a Distribution/Retail warehouse environment

• Dispatch / Courier related experience skills

• Well developed analytical, decision making and problem-solving skills

• Ability to prioritize work and ensure that tight deadlines are met, especially in peak production periods

• Demonstrated communication skills, both written and verbal

• Proven experience in developing positive employee relations with an emphasis on creating and maintaining constructive working relationships within teams

• Advanced user of MS Word, MS Excel, MS PowerPoint, MS Access, PowerBi and others

• Proven experience as liaison between multiple stakeholders

• Transportation and LTL/FTL Transportation P&D operations knowledge would be an asset

• Invoice validation and auditing knowledge would be an asset

• Dispatch / Courier related experience skills would be an asset

• Experience in a Distribution/Retail warehouse environment and Flexibility with work schedule

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. 

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About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.