About OpenTable
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, and support you need to succeed.
The Office Manager, Workplace Experience is responsible for creating a world-class in-office experience for employees to focus on their roles and make connections. This dynamic role will manage daily office operations, organize exciting events, handle facilities management, and provide support with hospitality in mind.
There are two stages to this role:
Office Support & Permanent Office Set-Up (Initial Phase)
Support the team in the temporary office space as our permanent space construction is completed; assist with access, general office support, snacks & refreshments, & catering
Source & coordinate with vendors, contractors, and service providers (e.g. cleaning, furniture suppliers) for set-up and on-going services
Oversee office layout planning, furnishing, and installation of essential infrastructure
Procure office equipment and supplies within budget
Coordinate with IT and P&C for new hire/day one equipment setup
Set up office operations (e.g., mail handling, F&B program) creating a clean, organized, and functional environment for all OpenTable employees and visitors
Establish health & safety protocols and ensure compliance with local regulations.
Recruit or liaise with any temporary support needed during set-up
Create a positive, engaging, and inclusive workplace experience where our people can do their best work
On-going Office Management
Collaborate and participate across the global Workplace network
Manage vendors related to the office, including existing contracts and developing new relationships
Manage onsite food and beverage catering including snacks and lunches
Oversight and ordering of office supplies, shipping and mail distribution
Provide light assistance to our co-locations
Management of Canada Virtual Community
Plan, coordinate, execute all aspects of various company community outings & in-office events including decorations, setup, and breakdown. Partner with IT for AV needs.
Maintain office calendar and Wiki page
Collaborate with Office Lead to build and present monthly house meetings
Partner with Events teams to facilitate localized approach to programs and initiatives across the workplace footprint (e.g. Do Good Week, Sustainability, Diversity & Inclusion, All Hands, Offsites, etc.)
Identify opportunities to enhance office environment, operational standards, and processes
Partner with the Regional People Partner on any incidents and return to work processes
Assist local office leadership with ad hoc administrative tasks
Respond to emergencies and urgent issues promptly and appropriately
Act as Floor Warden for local Life Safety drills and events
Partner with Real Estate on facilities and office footprint operations, including (but not limited to):
Implementation and upkeep of safety procedures and physical security protocols (e.g. safety teams, first aid, paperwork audits, etc.)
Office moves and refurbishments
Upkeep of office functionality (e.g. repairs, furniture, power, lights, pantry equipment, etc.)
Perform other responsibilities as directed by the Workplace Manager.
This role is required to be in the Toronto Metro area and on-site, as needed until the office is opened. The role will be on-site M-F, and may require early and after hours as needed.
Requirements:
2-3+ years of experience in workplace experience or workplace operations in a corporate environment
- Role requires being on-site Monday - Friday
Ability to lift 40lbs
Able to maintain professionalism and discretion
Strong organizational skills with great attention to detail
Strong communication skills (verbal, written, and listening)
Strong interpersonal skills; professional, friendly demeanor; desire to assist others and face challenges head on
Strong time management, set priorities and meet timelines
Hospitality mindset
Collaborative teammate
Proactive, quick on your feet and forward thinker, anticipating the needs of others
Ability to balance multiple detailed tasks simultaneously and independently, and the ability to adapt to changing roles and priorities
Flexible, positive, upbeat, and has a can do and roll up the sleeves attitude
Proficiency with Mac or Windows operating system, Slack, and Google Suite apps.
Bonus:
Experience in office moves and build outs
Experience in rolling out workplace programs
Experience in facility management
Benefits And Perks
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
20 days of paid time off
Private health and dental insurance
Life and Disability insurance
The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $62,000 - $80,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
