The National Operations Director will lead strategic, operational, and people initiatives across Canadian operations for regulated medical waste services, ensuring compliance, efficiency, safety, and profitability while enabling growth and continuous improvement.
Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.
In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...
Role Overview
The National Operations Director will provide strategic, operational, and people leadership across the our Canadian operations footprint to ensure safe, compliant, efficient, and scalable delivery of regulated medical waste services. This role is accountable for national performance across safety, compliance, service, cost efficiency, and profitability, while enabling growth, standardization, and continuous improvement.
What you will do?
- National Strategic Leadership
- Develop and execute the national operations strategy aligned with enterprise objectives and growth plans
- Translate corporate strategy into scalable operational models, standards, and execution plans
- Lead national change initiatives, transformation programs, and continuous improvement efforts
- Sponsor and govern major operational investments, automation, and infrastructure initiatives
- Partner with Commercial, Finance, and Sales to support national growth and customer strategies
- National Operations Management
- Provide oversight and governance of all plant operations, transport networks, compliance and health & safety nationally
- Ensure consistent execution of safety, environmental, and transport compliance standards across all regions
- Establish and enforce national operating standards, SOPs, and performance expectations
- Optimize capacity utilization, asset performance, fleet efficiency, and cost structures nationally
- Oversee inventory, equipment, and infrastructure planning to support service delivery and growth
- Oversee logistics and supply chain processes and procedures
- Financial & Performance Management
- Own national operating budgets, forecasting cycles, and consolidated P&L performance
- Drive cost optimization, margin improvement, and productivity initiatives across the network
- Establish and monitor national KPIs across safety, compliance, service, efficiency, and financial performance
- Provide regular performance reporting and insights to executive leadership
- Ensure disciplined capital allocation and return on investment for capital purchases and operational initiatives
- People & Leadership
- Lead, develop, and coach regional and functional operations leaders
- Build a strong national leadership bench through succession planning and talent development
- Foster a high-performance culture centered on safety, accountability, collaboration, and continuous improvement
- Align workforce planning, capability development, and engagement initiatives nationally
- Champion consistent performance management, training, and onboarding practices
- Business Improvement & Growth Enablement
- Partner with Regional and Local Managers of Plant Operations, Transport, Compliance, Health& Safety, Logistics & Supply Chain and Continuous Improvement to drive enterprise-wide improvements
- Lead cross-functional initiatives to enhance customer experience, DIFOT performance, and NPS
- Support new market entry, facility start-ups, expansions, and acquisitions from an operational readiness perspective
- Ensure operational scalability and readiness to support commercial growth and new business rollouts
Skills and Qualifications:
- 12+ years of senior operations leadership experience across multi-site or national environments
- Proven success with continuous improvement processes related to quality, cost savings and operational efficiencies
- Proven national P&L ownership (>$100M preferred)
- Experience in regulated, asset-intensive, or logistics-driven industries strongly preferred
- Demonstrated success leading large-scale transformation and growth initiatives
- Deep understanding of safety, environmental, and transport regulatory frameworks
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
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