National Key Account Manager - Pet

Reporting to the National Sales Manager, the National Key Account Manager professionally promotes and sells Trouw Nutrition value proposition and services to existing and potential customers and establishes and maintains good relations with customers. The National Key Account Manager responsible for the private label accounts contributes to, implements, and realizes the sales/account plan for our private label business, helps establish marketing and pricing measures, prepares and quotes customers, in order to advise customers appropriately and to conclude the sale of product.

Job Description:

• Post-secondary education in Business, Animal Science, or a related field, combined with relevant practical experience
• Bachelor's or Master's degree and relevant sales training preferred
• 4-6 years of sales and account management experience
• Experience managing business-to-business customer relationships
• Experience within the Consumer Packaged Goods (CPG) industry
• Experience working with private label products and national retail accounts
• Experience with FMDC and retail customer environments
• Strong negotiation, presentation, contractual, and relationship-building skills
• Strong analytical, organizational, and time-management skills
• Excellent verbal and written communication skills
• Ability to effectively manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, Teams, CRM systems, customer portals, and GS1 platforms
• Strong understanding of sales processes, account planning, and customer development
• In-depth understanding of business environments and sales financials
• Demonstrated ability to build and retain customer relationships
• Ability and willingness to travel as required
• Bilingualism in French and/or Spanish is considered an asset

• Manage major national grocery and mass pet food private label accounts
• Lead account management activities including meetings, customer portals, pricing, and product management
• Support new product development initiatives and commercialization activities
• Evaluate competitive products and market opportunities to advance private label strategies
• Lead customer negotiations and pricing discussions
• Develop and execute account plans to achieve sales objectives
• Maintain a proactive, value-added sales approach
• Identify and acquire new customers while growing existing business relationships
• Build customer value by identifying needs and recommending suitable products and solutions
• Resolve customer concerns, inquiries, and service issues efficiently and professionally
• Collaborate with internal teams to ensure successful account execution and customer satisfaction
• Monitor account performance and identify opportunities for continuous growth

• Organizes plans, resources, and activities to support account growth and customer retention
• Demonstrates accountability and discipline in achieving commercial objectives

• Communicates effectively with stakeholders at all levels, including executive-level customers
• Synthesizes information into actionable insights and recommendations
• Influences decision-making through relationship building and strategic communication

• Builds strong cross-functional partnerships
• Brings together the right internal resources to create the best outcomes for customers
• Develops trust and effective working relationships across teams

• Creates, strengthens, and maintains strategic customer relationships
• Protects and expands account opportunities through customer engagement and partnership development
• Serves as a trusted advisor to key customer stakeholders

• Understands customer business models, market environments, and industry trends
• Aligns customer needs with Nutreco capabilities and solutions
• Combines commercial expertise with strategic thinking

• Plans and executes effective customer calls
• Identifies and develops customer needs
• Demonstrates product and service value through customer-focused discussions
• Secures commitments that advance sales opportunities
• Evaluates account progress and allocates resources appropriately
• Continuously develops personal and professional sales capabilities

• Demonstrates a strong commitment to achieving commercial objectives
• Takes personal ownership of performance and outcomes
• Identifies opportunities for continuous improvement
• Overcomes obstacles and learns from challenges
• Focuses on delivering measurable business results

• Robust pension plan with employer matching that begins on Day 1!
• Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
• Short-term/Long-term Disability and Mental Health spending allowance
• Maternal top-up and Tuition Reimbursement
• 15 vacation days to start (tiered)

• Accessibility: We are committed to an inclusive recruitment process. Accommodations are available upon request at any stage.
• AI in Hiring: All applications are reviewed by our Talent Acquisition team. No AI screening or automated decision-making is used.
• Background Check: Final candidates will be required to complete a criminal background check.
• Work Authorization: Candidates must be authorized to work in the country where the role is based as sponsorship is not available.
• Employment Equity: We encourage applications from women, Indigenous peoples, persons with disabilities, and visible minorities.
• Compensation: Pay is based on skills, experience, and internal equity.

Our organisation:

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees.  Our mission is Feeding the Future.

Equal Opportunity Employer: 

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.