Mid Market Field Account Manager - Remote in Milwaukee, WI

Requisition Number: 2358406
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Mid-Market Field Account Manager is responsible for educating customers on their benefit plans, UnitedHealthcare's core wellness tools and resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A strong focus of this role will be training and educating on the UnitedHealthcare tools and resources that are available to our UnitedHealthcare customers and members. The Field Account Manager will also be responsible for conducting open enrollment meetings, wellness fairs, lunch and learns along with coordinating coverage with other offices/vendors if they are not available. This role also includes facilitating the relationship between the customer and the Central Service team (CSO/DCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees.
If you reside within Milwaukee, WI, you will enjoy the flexibility to work hybrid-remote * as you take on some tough challenges.
The Mid Market Field Account Manager is accountable for client and member education as well as escalated service issues of 51-99 business customers. In this position, the Mid Market Field Account Manager is responsible for the following:
Primary Responsibilities:

• Seamlessly leverages technology to conduct open enrollment meetings, Lunch and Learns and build awareness of wellness programs
• Successfully manages a large volume of cases and activity virtually and in person
• Develops and maintains internal and external relationships
• Independently and proactively acts as a consultative resource for the customer
• Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total educational experience
• Uses our CRM (Solaris) to track groups engagement and proactively plan future touchpoints
• Communicates administrative and program changes to the customer
• Partners with the CSO/DCSMs and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive/Renewal Account Executive, or other field employee
• Trains and educates customers on UHC portals and eTools as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Bachelor's degree
• Insurance license as required by law within 90 days of hire
• 2+ years of experience in managing customer relationships
• Advanced level of analytical and problem-solving skills
• Intermediate level of proficiency in Microsoft Office and other virtual productivity tools
• Access to reliable transportation and & valid US driver's license

Preferred Qualifications:

• 3+ years of health care industry experience
• Medical Benefits experience
• Proven ability to work with external customers such as employers, consumers, consultants, and brokers in a virtual environment
• Insurance license as required by law
• Excellent oral and written communication skills
• Superior virtual presentation skills in both small and large group settings
• Strong interpersonal skills with the ability to communicate and influence internal business partners
• Ability to navigate a complex organization to accomplish customer satisfaction

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range $21.63 to $48.08 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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