Microsoft Azure Customer Experience Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The position is a hybrid role based in our Mississauga office with the opportunity to work 2 days remotely per week.

Responsibilities:

• Will be a part of the Azure team with individual responsibilities for growing the Azure practice.
• Overseeing the pipeline and developing strategic business plans in collaboration with partners to ensure alignment with business objectives.
• Sells or renews the company’s products and/or services via telephone or electronic means to assigned territory, industry, or accounts.
• Focus on improving Net Revenue Retention (NRR) by driving customer success, expanding account value, and minimizing churn through strategic engagement and solution alignment.
• Deliver key partner business planning milestones within the Partner Lifecycle framework, ensuring partner alignment and consistent customer engagement across the lifecycle stages.
• May generate prospective customers and may qualify and follow up with sales leads. 
• Focus on lead qualification and lead prospecting. 
• Sales can be made through multichannel, inbound, and/or outbound sales activities.
• Will be responsible for large, diverse territories and/or products.
• Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested.
• May establish and maintain relationships with channel partners.
• Lead Partner Monthly and Quarterly Business Reviews (MBRs/QBRs) to align performance metrics, identify growth opportunities, and strengthen strategic collaboration.
• Lead end‑to‑end renewals management to maximize retention while identifying upsell and cross‑sell opportunities, driving incremental revenue growth through strategic customer engagement and partner alignment.
• Support back-end activities such as order processing, quotation generation, delivery follow up etc. 
• Approximately 10% travel, primarily within the Greater Toronto Area (GTA).

What you bring to the role:

• College Diploma or Degree (or additional relevant experience in a related field).
• Minimum 5-8 years of account management and/or business development experience selling Azure would be desirable.
• IAAS experience is desired.
• AZ-900 Microsoft Azure Fundamentals Certification is a strong asset.
• Demonstrates adaptability, ability to prioritize, strong relationship-building experience, entrepreneurial spirit, and a strong comfort with technology.
• Strong MS Office suite experience.
• Experience working with cross-functional teams.
• Possesses a keen eye for details while maintaining a strong focus on driving sales results.
• *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $80,000 - $95,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is a new role and will not use AI for screening applicants. 

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to [email protected]. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.