Media Operations Coordinator

The Klick Group—comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting—is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting — powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

Klick Media

Our Media Craft ensures that Klick's work reaches the right audiences at the right moments. This craft combines audience insight, data, and technology to drive measurable impact. Media teams continuously test, learn, and optimize to improve performance. Their work connects strategy and creativity to real-world results.

The Media Operations Coordinator supports the setup, trafficking, and QA of digital media campaigns so that creative is delivered accurately and on time. The position partners closely with Media Planning/Buying and Analytics to ensure correct targeting, tracking, and reporting. The focus is on operational excellence, attention to detail, and consistent execution across platforms. Success is measured by on-time launches, clean tagging, and reliable delivery/tracking.

What You'll Do:

• Traffic and launch campaigns in ad platforms and ad servers, validating targeting, specs, and flight dates with Media Planning and Buying partners
• Organize and maintain creative assets and versions in an ad server to support accurate delivery and audit-ready records
• Implement and test third-party tags and pixels, partnering with Analytics to confirm tracking, naming conventions, and measurement readiness
• Run pre-launch QA and post-launch checks (links, redirects, tags, placements), documenting issues and resolutions for stakeholders
• Monitor live campaigns for delivery and technical issues, escalating and coordinating fixes with vendors and internal teams

Required: 

• 0–2 years of experience supporting media operations, ad trafficking, or campaign setup, demonstrated through specific examples or portfolio of work
• Experience working in spreadsheets (Excel or Google Sheets) to reconcile creative trackers, pacing, or QA checklists with documented accuracy
• Familiarity with digital ad concepts (tags, pixels, click trackers, UTMs, redirects) shown through hands-on implementation or testing experience
• Ability to manage multiple concurrent deadlines, evidenced by delivering campaign launches or QA tasks across at least 3+ active initiatives at once
• Experience collaborating with cross-functional partners (Media, Analytics, or vendors) with written handoffs, issue logs, or status updates

Desired: 

• Comfort and enthusiasm for using AI as a regular part of how work gets done
• Exposure to ad serving or trafficking tools (e.g., Campaign Manager 360) supported by coursework, certifications, or practical use
• Experience in a digital media agency environment or regulated category (e.g., pharma), evidenced by prior role responsibilities or client work
• Google certifications (e.g., Google Ads) or completion plan in the next 6 months, with proof of progress
• Basic understanding of QA best practices (naming conventions, asset version control, checklists) demonstrated through process documentation

This posting is for a newly created role at Klick.

The base salary range for this position is between CAD $50,000 to 60,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

#LI-Hybrid #LI-JP1

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.