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CVS Health

Manager, WFM Strategic Operations

Sorry, this job was removed at 03:10 p.m. (EST) on Thursday, May 08, 2025
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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We are seeking a highly adaptable and analytical professional to join our team in a pivotal role that combines strategic operations management with financial planning and analysis. This position will serve as a key liaison between our operational, workforce, and executive leadership teams, providing crucial insights to drive informed decision-making and project success.

This individual should demonstrate proficiency in creating and analyzing budgeting and accounting reports. Additionally, they will be tasked with developing and presenting financial budgets on both an annual and quarterly basis, ensuring that these budgets align with the company's strategic objectives. This role requires adaptability in a fast-paced and evolving work environment, where priorities and demands may change frequently.

Their insights will assist leadership in planning and managing projects, ensuring that all objectives and deliverables are completed within the assigned timeframe and budget.

Primary Job Duties & Responsibilities:

  • Coordinate between various departments and leadership.

  • Collaborate closely with senior and executive leadership and department heads to create yearly budgets and develop detailed budget presentations. 

  • Prepare and present monthly reports for senior and executive business leaders to summarize performance outcomes, offer strategic foresight and support strategic decision-making.

  • Utilize business intelligence tools to analyze operational and financial data.

Essential Qualifications and Functions: 

  • Experience: 3+ years of experience in financial planning, business operations, or related roles.

  • Project Leadership: Experience managing business intelligence projects, encompassing requirements gathering, solution design, implementation oversight and presentation.

  • Collaboration: Strong ability to collaborate effectively with cross-functional teams, including data engineers, business analysts, and stakeholders, to deliver impactful solutions.

  • Proficiency: Expertise in utilizing Excel to create reports and dashboards.

Preferred Qualifications: 

  • Strong analytical skills with proficiency in financial modeling and data analysis

  • Proficiency in Microsoft Office suite and business intelligence tools

  • Excellent communication, presentation, and interpersonal skills. 

  • Strong attention to detail 

  • Experienced in utilizing workforce management (WFM) software, including NICE, Five9, and Intradiem. 

  • Highly organized and experienced, possessing exceptional abilities in problem resolution and making strategic decisions effectively.

Education:

Bachelors degree or equivalent work experience is required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/18/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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