Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionThe Client Consulting Manager will be a key member of Visa Consulting and Analytics (VCA), a team within Visa Advisory Services that drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.
The Canada Consulting Team within VCA provides consulting and solution services for Visa’s clients in Canada. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.
We are currently looking for a Consulting Manager to join our consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region. The potential candidate will be responsible for delivering and implementing projects and solutions with issuers, acquirers, merchants, and FinTech's. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner. Ideal candidates will have management consulting, corporate strategy and banking or payments experience. Potential engagements could include product development, program launch, customer acquisition, customer life cycle optimization, retention enhancement, benchmark analysis, profitability enhancement.
Specific responsibilities include:
- Proactively engage with Visa internal teams in regular strategic & planning discussions
- Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients
- Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
- Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business
- Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
- Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients
- Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice
- Partner with peers in other functional areas (marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
QualificationsBasic Qualifications:
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred qualifications:
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Demonstrated experience in corporate and business strategy or management consulting roles
- Experience working with financial indicators to measure business performance. Significant focus on impacting ROI
- Strong analytical skills, with demonstrated intellectual and analytical rigor
- Self-motivated, results oriented individual with the ability to handle multiple projects concurrently
- Exposure to retail banking or payment card industry is a plus
- Excellent communication, story-telling and presentation skills
- Team oriented, collaborative, diplomatic, and flexible, able to work effectively in matrixed organization
- Confident meeting and facilitation skills
- Technology mindset, curious, up-to-date with digital trends and applications
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
