Manager, Treasury Systems and Transformation

Treasury Systems and Transformation (TST) team is responsible for providing project delivery and business systems analysis support to developing, maintaining, and enhancing Global Treasury Cash Application infrastructure. The team works in an environment that brings together resources specializing in several disciplines including Treasury Operations, IT, project management and business and financial analysis skills. Key responsibilities of the area are project delivery for global book of work initiatives, process automations and controls, implementing changes and upgrades to the ERP and maintaining a controlled, reliable, accessible, and stable Treasury application infrastructure.

Position Responsibilities:

• Provide leadership in Business Systems Analysis function by working closely with the technology teams and Global Treasury cash operations to define and refine requirements /technical specifications, data transformation, process re-engineering, automation, configurations, support functional and integration testing, implementation and production support.
• Closely work with the technology teams to explain and clarify the technical specifications and rationale to help create solutions that would meet business needs.
• Develop detailed understanding of ERP and Treasury Payment system setups and configurations and act as SME to support initiatives involving these systems
• Proactively identify, plan and execute automation opportunities leveraging Gen AI, Agentic AI and other low code tools (Power platform, Alteryx etc.)
• Act as SME and Consultant to Treasury Operations and BU teams to identify opportunities to address business issues and alignment with Treasury strategies
• Communicate effectively to all levels of the management to report project status and critical issues requiring their attention
• Create and maintain thorough and accurate project documentation (including functional and technical design specifications) according to the project management methodologies
• Lead testing by preparing required test plans/matrices and executing functional and system integration testing of the application
• Project manage small to medium initiatives (as required) according to the established project management methodologies
• Foster tech savvy culture that strives for continuous improvement
• Support development of strong team by providing coaching and guidance to team members

Required Qualifications:

• Minimum 5 years of professional experience in leadership role supporting business systems analysis function involving process re-engineering, transformation, and automation
• Hands-on experience working with technology teams for developing system solutions
• Exposure to and/or working knowledge of Gen AI and Agentic AI based solutions
• Experience with citizen developer tools like Power Apps, Power BI, or Alteryx
• Sound exposure to working with EDL and creating reporting dashboards
• Capability to independently learn new systems / technology
• Exceptional analytical, diagnostic, and problem-solving skills
• Able to translate issues and problems into effective business solutions
• Ability to lead in a dynamic, fast-changing environment
• Aptitude to work under tight deadlines, handle multiple tasks and manage ambiguity
• Strong organizational skills (ability to prioritize and work on multiple tasks with competing priorities)
• Comfortable analyzing and organizing large volumes of data

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.