Manager, Technical Implementation

Manager, Technical Implementation 
Full-Time / Permanent 
ABOUT ODAIA
ODAIA noun
o·da·ia | \ 'oh-day-yeah \
An Ancient Greek word referring to “tools of the trade.”
You can also find more information about the company and our products at odaia.ai.
ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually. 
ODAIA's AI helps the world’s largest pharma commercial teams grow their brands by engaging HCPs at the right time—when they need information to make treatment decisions.
We use proprietary machine learning (ML) and large language models (LLMs) to help teams understand their customers—healthcare professionals (HCPs)—and predict prescribing behaviors.
ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers don’t have to. We live by the notion that “simplicity is the ultimate sophistication;” and making simplicity scalable is an even bigger challenge. That’s why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts.
OUR MISSION
Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. 
WHAT’S ON OFFER
As Manager, Technical Implementations, you will lead a team responsible for configuring, implementing, and optimizing our AI-driven platform for customers. You will oversee technical solution delivery, drive process improvements, and ensure seamless customer onboarding and integration. Reporting to the Director, Engineering Development, you will act as a key liaison between technical teams and customers, ensuring smooth deployments and high-quality data processing.
WHAT YOU WILL DO

• Lead and mentor a team of Technical Implementation Specialists, providing guidance and best practices for seamless customer deployments
• Oversee customer onboarding and technical implementations, ensuring a smooth transition and system integration
• Collaborate with clients and internal teams to define technical requirements and tailor solutions to their needs
• Design and optimize ETL workflows, leveraging automation for repeatable, high-quality data ingestion
• Manage integration of customer data into ODAIA’s platform, ensuring accuracy and performance
• Utilize modern data tools (e.g., PySpark, Snowflake) to explore, troubleshoot, and resolve issues with ETL and system configuration
• Ensure timely and high-quality data deliveries, maintaining data integrity and compliance with industry standards
• Continuously seek opportunities to improve implementation processes, increase automation, and reduce manual effort
• Drive cross-functional collaboration, ensuring alignment between customer success, engineering, and product teams

WHAT YOU BRING

• Leadership experience in managing technical teams, particularly in software implementation, customer onboarding, or data integration.
• Strong technical foundation: proficiency in Python, SQL, and cloud platforms (AWS preferred)
• Expertise in ETL and data integration with large data technologies such as PySpark and Snowflake
• Experience working with APIs and integration frameworks to connect platforms and automate data flows
• Familiarity with industry-specific tools such as Veeva Vault, Salesforce, and other CRM or data management platforms
• Exceptional problem-solving skills with a customer-centric mindset, ensuring a seamless experience for clients
• Excellent communication and stakeholder management skills, able to bridge the gap between technical and non-technical teams

WHAT WE OFFER

• A strong values based culture, we Ignite Innovation, Own It and Stand Together
• A high calibre, remote - first team 
• Tremendous growth and unique learning opportunities, working within a fast paced, growing scale-up environment
• A large amount of ownership and autonomy for managing things directly
• No waiting period for medical and dental benefits enrollment 
• Flexible working hours, focusing on what we achieve and not the number of hours we clock
• A flexible vacation policy
• Stock option grants
• Career development opportunities
• Virtual and in person socials and team meetings

LOCATION
We are a remote - first company headquartered in Toronto with frequent virtual and in-person collaborative work sessions and socials. 
EMPLOYMENT VERIFICATION
Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.
ACCOMMODATIONS AND ACCESSIBILITY
Accommodations are available on request for candidates with disabilities taking part in all aspects of our hiring process. For more on this, you can inquire about accommodations if you're invited to an interview.
DIVERSITY, EQUITY & INCLUSION
As an equal opportunity employer, ODAIA is committed to creating an environment that respects diversity and inclusion. ODAIA does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
At ODAIA, we are committed to building an environment where everyone feels included, valued, and heard. We are committed to creating a diverse workplace, and are an equal opportunity employer who does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.