Manager, Software Development Engineering

Manager, Software Development and Platform Services, Platform Engineering
 

Ready to shape the platforms that power trusted intelligence at Thomson Reuters? Join Platform Engineering to build and operate the secure, reliable, and scalable foundations that product teams use to deliver customer value.

Our remit spans multi‑cloud infrastructure, CI/CD and developer experience, internal platform services, and targeted full‑stack solutions. We partner closely with product, security, and operations, and we eliminate manual toil through automation and great engineering.

In this role, you'll lead a globally distributed team while also contributing directly to technical strategy, design reviews, and—when needed—code, prototypes, and incident response. Your team owns core platform capabilities, contributes to full‑stack services, and tackles the kind of ambiguous, ad‑hoc projects that unblock the business.
 

About the Role

In this opportunity as Manager, Software Development and Platform Services, you will:
 

Lead and grow a high‑performing global team

• Recruit, hire, onboard, and develop a diverse team; establish clear career paths and growth plans.

• Run effective 1:1s and performance cycles; set goals, provide actionable feedback, and address performance issues promptly.

• Build a psychologically safe, inclusive culture of ownership, collaboration, and continuous learning.

• Coach engineers on architecture, operational excellence, and influencing without authority.
   

Own end‑to‑end service health and delivery

• Own availability, functionality, security, and cost for platforms and applications your team builds and runs.

• Define and track SLOs/SLIs/KPIs (e.g., deployment frequency, lead time for change, MTTR, change failure rate, cost per service).

• Establish on‑call, incident response, and post‑incident learning practices aligned to SRE and ITIL principles.

• Maintain clear runbooks, roadmaps, and operational readiness for all owned services.
   

Set technical direction and contribute hands‑on

• Set technical strategy; champion secure‑ and automation‑by‑design.

• Lead design reviews; enforce coding standards, testing strategies, documentation quality, and change management.

• Guide cloud‑native architectures using managed services, containers/orchestration, and infrastructure as code.

• Contribute hands‑on where needed (design spikes, complex reviews, PRs, incident command/coordination).
   

Drive program execution and cross‑functional delivery

• Turn ambiguous, cross‑functional asks into clear roadmaps with milestones, resources, and measurable outcomes.

• Communicate progress, risks, and trade‑offs to senior leaders and partner teams with crisp, data‑driven updates.

• Balance planned work with interrupts/ad‑hoc requests via transparent intake and capacity planning.

• Collaborate across time zones; optimize for follow‑the‑sun execution.
   

​Elevate developer experience and CI/CD

• Evolve pipelines, environments, and release practices to improve velocity and reliability (e.g., automated quality gates, progressive delivery).

• Reduce toil via self‑service platform capabilities and well‑designed APIs and templates.

• Promote test‑driven development, trunk‑based development, and repeatable build/release processes.

​Embed security, reliability, and cost optimization

• Embed threat modeling, least‑privilege, and secrets hygiene; ensure compliance with relevant controls/audits.

• Drive observability (metrics, logs, traces) and resiliency patterns; lead capacity and cost optimization.

• Standardize baselines and guardrails across clouds and environments.
   

About You

You're a fit for the role of Manager, Software Development and Platform Services if your background includes:

• 5+ years in software/SRE/systems engineering, including 2+ years leading engineers (people management or formal tech leadership) or a proven track record showing equivalent capabilities.

• Strong CS fundamentals (OO design, data structures, algorithms) with the ability to review code and designs and coach others.

• Proficiency in at least one high‑level language—Python preferred; .NET/C# or JavaScript also valued.

• Hands‑on experience building and operating services on AWS and/or Azure; familiarity with GCP and/or Oracle Cloud is a plus.

• Practical expertise with CI/CD (e.g., Jenkins, GitHub Actions, Azure DevOps), infrastructure as code (Terraform/CloudFormation/Bicep), containers (Docker), and orchestration (Kubernetes).

• Solid grasp of SDLC and agile/lean practices (Scrum/Kanban), automated testing, release engineering, and version control with Git.

• Demonstrated secure‑by‑design and automation‑by‑design mindset; excellent written and verbal communication across audiences and time zones.
   

Preferred Qualifications

• Operating mission‑critical platforms at scale with clear SLOs and on‑call ownership.

• Database design and performance tuning (SQL/NoSQL); query optimization.

• Observability stacks (Prometheus/Grafana, OpenTelemetry, ELK, Datadog) and incident tooling.

• Experience leading modernization efforts (containerization, platform consolidation, or CI/CD redesign).

• Familiarity with ITIL practices integrated with SRE ways of working.

#LI-LP2

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.