Manager, Sales Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing 

As the Manager of Sales Support, you will lead the sales support teams for the National Sales within the Global Distribution Team (GDT). You will be responsible for managing the daily sales administration and operations, ensuring that sales support processes are effective and efficient. Additionally, you will align sales support practices with CAM’s compliance standards, which include co-op marketing, business development, and compliance administration. 

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed 

• Team Management and Development - Manage the Territory Coordinators (TC), ensuring they receive adequate support in their day-to-day activities. You will coach, mentor, and develop your team, overseeing the onboarding of new employees and fostering their professional growth. Additionally, create a supportive environment that encourages initiative and promotes consistent performance among team members. 

• Administrative Support and Collaboration - Provide essential administrative support by offering cover and assistance to other sales administrative team members as needed. Participate in group projects, representing the Sales Support Team when required, and actively supporting the sales processes and initiatives outlined by the management team. Collaborate with other teams include Sales Analytics & CRM Enablement, Business Controls, Regional Directors within National sales and Asset Specialist Groups for purposes of obtaining or exchanging information.  

• Compliance and Process Monitoring - Monitor sales practice processes to ensure compliance standards are met. You will identify issues as they arise and provide feedback or escalate breaches when necessary. Additionally, apply understanding of compliance guidelines to ensure that all educational and business development activities are entered into the CRM system by the sales support teams in a timely and accurate manner. 

• Team Efficiency and Development - Share new ideas and best practices with the team, contributing successful strategies for the development of both existing and new team members. Recommend changes to business processes aimed at enhancing operational efficiency and effectiveness. 

 Who You Are 

• Technical skills. You have experience in financial services/mutual fund industry sales administrative support an asset. You understand National Instrument 81-105 and sales practices policies.

• You're digitally savvy. You have working knowledge of MS Office Suite, CRM, Seismic, SharePoint, Coupa and virtual meeting platforms 

• Written and verbal communication skills. You can provide clear information to colleagues and clients while conveying messages of varying complexity in a professional manner 

• Time management skills. You can schedule and complete work within established timeframes, while accommodating changing priorities  

• You’re an industry expert. You have knowledge of the mutual fund industry and completion of the Canadian Securities Course (CSC) and/or Investment Funds Institute of Canada (IFIC) considered an asset.  

• You look beyond the moment. You foster a culture of accountability, empowering team to achieve excellence, aligning goals with broader organizational objectives, driving innovation and championing continuous improvement.

• You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

• It’s an asset if you’re fluent in French.

• Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

#LI-TA 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking