Job Description:
WHO WE ARE:
Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.
YOU WILL BE:
As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.
WHAT YOU WILL DO:
People
Responsible for actively recruiting and seamlessly onboarding new hires. Acting with a sense of urgency, hiring quality talent to plan for and create talent bench
Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth and exposure; set clear goals and communicate to direct reports in alignment with department objectives and support in achievement strategy
Foster an environment of accountability by leading team in appropriately enforcing policies and procedures, ensuring understanding from all associates
Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, coach and mentor associates on opportunities for improvement
Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client base
Drive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling
Promote a positive environment of achievement, recognition, and celebration
Resolve work-related concerns and conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
Empower team to take ownership of internal and external customer problems and resolve them quickly
Oversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team’s daily prioritization of tasks
Create and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
Speak with truth and candor, modeling how to challenge the status quo appropriately
Customer Experience
Exhibit Saks Fifth Avenue’s culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standards
Role model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyalty
Execute all client development-specific initiatives in-store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences
Proactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community
Build a cohesive customer service-driven team, overseeing customer service efforts and escalations
Use data-driven methods to identify patterns in client spend, identify opportunities to increase wallet share, and drive repeat business
Increase new client acquisition and strengthen existing relationships by leveraging various marketing tools and channels of technology, such as social media platforms, referrals, and networking
Exercise expertise in use of clienteling tools to deliver exceptional service, stay connected with the client, and make targeted recommendations based on shopping history and preferences
Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
Business Ownership
Drive towards the achievement of maximum sales and growth through the development of client advisors and client relationships
Establish well-thought-out plans and manage team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)
Execute plans and strategies in store to build strong client relationships and meet overall client development goals
Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
Support audit compliance to enforce department and stockroom controls, as applicable
Stay informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
Track progress against departmental strategies to execute properly and successfully
Proactively share information, best practices, and new ideas with team to improve business and performance
Demonstrate strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
Use critical thinking skills to analyze problems and to recommend viable solutions
Personally champion change initiatives, explaining benefits and challenges of change to team and others impacted
WHAT YOU WILL BRING:
Required Qualifications (Minimum Requirements):
Relevant experience and leading a team, with supervisory experience managing a team of direct reports
A proven track record of success managing a selling and operations workforce and achieving business results
Proficiency in utilizing available technology, including clienteling tools and social media (social selling), as well as Google Workspace programs, advanced proficiency preferred
History of building, leading, motivating, and coaching teams to achieve objectives
Excellent oral and written communication skills, structuring messages in a clear logical manner using the most appropriate communication medium
Strong attention to detail
May require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
Willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Preferred Qualifications (nice to haves):
Luxury retail fashion experience preferred
4-year degree preferred
Continuously builds skills and knowledge through training, coaching, and career experiences
Demonstrates a working knowledge and appreciation of the Saks Fifth Avenue business and the fashion industry
Adapts personal approach in response to diverse situations and people
Responds to unexpected changes in work environment with creativity and resilience
Establishes and upholds high personal standards for individual work and environment
Maintains a customer-centric mentality versus a solely store-centric one
YOUR LIFE AND CAREER AT NEIMAN MARCUS:
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
