PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking an experienced Manager for our Sales Development Representative (SDR) Team to lead our inbound lead qualification and management. This role will be instrumental in building, developing, and managing a high-performing team of SDRs while ensuring efficient lead qualification and conversion processes. The SDR Team Manager will oversee all aspects of inbound lead management, including developing and implementing strategies to qualify, nurture, and convert leads into both opportunities and closed won opportunities. They will build and manage a team of SDRs, establish performance metrics, and ensure alignment with overall sales objectives.
Primary duties include:
- Establishing and maintaining lead qualification processes
- Implementing best practices for lead management
- Providing regular performance feedback to the team
- Creating comprehensive reports on team performance, pipeline health, and conversion metrics.
- Hiring, onboarding, and training new SDR team members
- Forecasting, pipeline management, and regular reporting to senior leadership
- Collaborating with sales and marketing teams to optimize lead flow and conversion rates. In particular, this individual will partner closely with the Events and Digital teams to successfully implement Field events and targeted ad and nurture campaigns.
- Work in collaboration with Content, Marketing Program Managers, and Product Marketing to develop effective messaging for outbound communications to your team’s assigned accounts.
- Collaborate with Marketing Operations, Sales Operations and Sales leadership to improve opportunity management and qualification processes for target accounts with the goal of increased revenue from engagement
About You
- 2+ years of experience in sales management or sales development management, with an evident record of over achievement on quota expectations
- Track record of sales success in a similar enterprise software application environment
- Confirmed experience successfully hiring, training and coaching people to achieve performance goals
- Successful track record in a high volume transaction sales environment
- Exceptional communication, social and time management skills
- Excellent presentation and listening skills
- Ability to work cross functionally with Marketing, Sales Operations, Sales Leadership and Marketing Operations
- Proficiency with business development technologies like Salesforce.com, Outreach, Sales Navigator, Gong, io and Zoominfo
- Bachelor's degree required
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Toronto office 2 day per week, so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 88,000 - 121,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Top Skills
PagerDuty Toronto, Ontario, CAN Office
Our Toronto office is centrally located with easy access to public transportation. Surrounded by parks, cultural landmarks, and eclectic dining options, our office provides an inspiring backdrop for innovation and collaboration. Join us in this dynamic hub!
