Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Job Description Summary
Manager, Rewards & Offers Product Management
Consumers have more choice than ever before. Mastercard's Customer Acquisition & Engagement Solutions helps banks and merchants grow and develop loyal customers. As Manager, Rewards & Offers Product Management implements, manages and enhances our loyalty customer relationships and related suite of products and solutions. You will be responsible for seamless loyalty program management and solution delivery for our customers, along with account growth plans and identifying key opportunities to maximize our revenue potential, working with our global counterparts to localize solutions to the Canadian market, support our product team and manage the customer success team.
• Mastercard Loyalty Solutions (“Loyalty”) works with Mastercard’s banking and merchant partners to improve the value of their customer interactions leading to higher engagement and profitability
• Loyalty has two main solution groups including (1) Rewards which scores loyalty eligible transactions, hosts loyalty balances and provides redemption options; and (2) Offers which can be personalized or general, limited time or always on, to increase customer engagement, stickiness and spend
• Loyalty is part of Mastercard’s Services group within Mastercard Canada with a unique culture and spirit where anything is possible; it is a rapidly growing part of our overall business and an exciting place to work
Role:
• Responsible for the commercialization, sales enablement, and product management for promotional products focused on driving cardholder engagement
• Ongoing product management including project management, financial management, pricing, and market/competitive evaluation
• Provide end-to-end project oversight throughout implementation of rewards and offers projects in market
• Contribute to the development and communication of product vision, roadmap, and pricing strategies
• Key customer lead in the delivery of rewards & offers program management and seamless solution delivery, by anticipating challenges and developing plans to mitigate risk
• Manage multiple in customer loyalty programs and engagements in market, including regular client discussions and quarterly business reviews in coordination the Issuing and/or Market Development account teams
• Interface with internal and external customers, to effectively communicate and educate on program rules, procedures and best practices
• Support larger team functions related to ensuring customer compliance with Mastercard standards
• Develop customer business cases to supporting business development and sales
• Contribute and provide business justifications for platform enhancements.
• Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
All About You:
• Project management skills, highly organized with strong attention to detail
• Analytical, investigative and problem solving skills
• Customer service or customer management experience is preferred
• Excellent verbal, presentation, and written communication skills
• Expert in PC skills including proficiency in Microsoft Excel, Word, PowerPoint
• Ability to adapt to changes in a demanding work environment
• Able to understand theory/principles with business impact and apply this understanding in the work environment
• Previous loyalty and customer acquisition/engagement experience is preferred; credit card experience not required
• Minimum of Bachelor’s degree required

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.