Manager, Product Design

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Manager, Product Design
About Capital One Canada.
For 30 years, we've been on a mission to change banking for good and build relationships with Canadians by making credit accessible, simple, intuitive, and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!
About the Team
Our Experience Design (XD) Team is at the forefront of enriching our customers' digital experiences and represents the voice of our customers. We are seeking an exceptional Product Design Manager to join our Experience Design (XD) team, reporting directly into the Head of Experience Design. We're looking for someone who will be a strong advocate for our customers and seek to make a true impact on them through their work. At Capital One, we champion a thriving environment of collaboration, authenticity and healthy critique, in which we honour diversity of thought, create a culture of belonging, and elevate one another.
About the Role
What we're looking for from you:
Product Design Leadership

• You are a visionary team leadership with a proven track record of leading product design teams through high-stakes, complex initiatives, ensuring excellence at every stage of the product lifecycle
• You are a dedicated coach who empowers associates to reach their full potential, fostering a culture of continuous learning and career advancement
• You excel at recruiting and retaining top-tier design talent, building high-performing teams that consistently deliver meaningful customer and business value.

UI/UX Skills & Experience

• You have strong expertise in driving measurable growth through high-impact customer acquisition and seamless top-of-funnel onboarding experiences
• You have a strong understanding of UI/UX design principles, and leading teams on executing design processes within a broader Product Development Lifecycle
• You have deep understanding of Web, iOS, and Android, including Human Interface Guidelines
• You lead teams to design experiences that anticipate user needs, leveraging platform-specific capabilities to create intuitive interactions that help users achieve their goals

Technical Skills

• You have experience working closely with product and engineering teams in an agile, iterative, data-informed product development environment
• You and your team have a track record of designing for, and contributing to design systems
• You understand and apply digital accessibility best practices, designing for screen readers, voice commands, and assistive touch gestures
• You leverage analytics, user testing, and behavioural insights to refine designs and optimize user journeys

Design Thinking & Problem Solving Skills

• You believe in the principle of teams sharing work early and often
• You have a passion for continuously improving craft and extending your knowledge of product design principles, modern design tools, emerging technologies
• You can think laterally and adapt design methodologies to fit unique project needs

Collaboration & Influence

• You effectively communicate design decisions, influencing cross-functional teams and aligning stakeholders across Product, Engineering, and Leadership
• You communicate ideas clearly and persuasively across different audiences, and levels within the organization
• You make and coach teams to make informed decisions that balance user needs, business goals, and technical constraints
• You're a critical thinker who embraces an environment where you can experiment and learn
• You are regularly sought out by and seen as an expert in product design strategy and delivery by partner teams

Your Responsibilities:

• Own the product design strategy and delivery efforts for our top-of-funnel customer experiences, including customer acquisition and onboarding journeys
• Collaborate and communicate closely with key partners and stakeholders in design, product management, engineering, marketing, and creative to plan and deliver on business initiatives
• Define the end-to-end "big picture" journey view of the digital customer experience, and work with partners on bridging the gap between current state and a best-in-class future vision
• Work closely with our XD research team to guide and influence the iteration of designs

• Help build, mentor, and lead a team of exceptional Product Designers to deliver work that is aligned with the organization's goals across the spectrum of experience design - including UX, UI, IA, Service Design
• Provide oversight and guidance for your team from discovery through to launch, leveraging collaboration, design reviews, various HCD methodologies, and through our Product Development Life Cycle (PDLC)
• Drive measurable business and customer outcomes, using human-centered design to ensure every experience we build is simple, intuitive, and rewarding
• Balance hands-on practice with stepping back to enable your team to grow and develop their skills
• Assist in managing the intake, backlogs, and prioritization processes to ensure product designers are working on highest impact work that complements and stretches their skills and growth opportunities
• Provide context and strong evidence to build the story by leveraging various data, research, and best practice insights to frame up the problem, opportunity and solution space. Bring these together to translate them into compelling narratives that influence product strategy and design decisions
• Evolve and scale standards and best practices for product design
• Actively monitor industry trends to influence our roadmap and future state

Basic Requirements:

• Minimum 5 years of product design experience (XD, XD, UX, UI, IA) in consumer web and mobile products
• Minimum 5 years of experience with design thinking and agile methodologies
• Minimum 3 years of experience leading design teams, growing and developing design talent
• Portfolio of work that demonstrates product design leadership, experience, expertise, and process of creating human-centred design solutions with measurable results
• Strong, proven experience designing for the digital customer acquisition and onboarding experiences in web and mobile channels
• Experience in establishing, scaling, and evolving design systems, processes, governance models, and best practices
• Excellent communication and storytelling skills

Preferred Requirements:

• Bachelor's Degree in HCI/UX, Social Science, Psychology, Research, or other related field, or equivalent experience
• Experience working on consumer web based and mobile products
• Experience working with a variety of business partners and delivering tangible and measurable outcomes
• Experience with service design
• Proven ability to deliver customer-centric solutions while navigating complex regulatory and legal requirements

Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our in one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).