Manager, Process Transformation

Address:

Manager – Process Transformation

Leads process transformation initiatives by combining AI-driven solutioning, strategic consulting, and process excellence to deliver measurable business outcomes and enhanced customer/employee experiences.

Key Responsibilities

• AI & Digital Solutioning
  • Identify, shape, and prioritize AI and automation use cases aligned to business strategy and value realization.
  • Translate business problems into scalable AI-enabled solutions, partnering with data, technology, and delivery teams.
  • Drive adoption of emerging technologies to simplify, automate, and reimagine processes.
• Consultative Leadership
  • Act as a trusted advisor to business leaders; influence decisions through insight-led recommendations.
  • Facilitate strategic discussions to define priorities, roadmaps, and execution sequencing.
  • Lead cross-functional alignment and stakeholder engagement across business, operations, and technology.
• Process Transformation & Optimization
  • Design, implement, and continuously improve end-to-end processes aligned to customer experience, risk, and compliance requirements.
  • Apply data-driven insights to diagnose issues, identify opportunities, and deliver sustainable improvements.
  • Champion simplification, standardization, and automation at scale.
• Execution & Change Management
  • Lead or support delivery of transformation initiatives, ensuring outcomes, timelines, and adoption targets are met.
  • Drive change management, including stakeholder alignment, communications, training, and sustainment.
  • Monitor performance through KPIs, dashboards, and reporting, addressing risks and issues proactively.
• Governance & Risk
  • Ensure solutions and processes comply with risk, regulatory, and governance standards.
  • Apply sound judgment and risk management practices aligned with enterprise frameworks.
• Collaboration & Capability Building
  • Build strong partnerships across internal/external stakeholders.
  • Contribute to process transformation capability uplift, best practices, and knowledge sharing.
  • Stay current on industry, AI, and process innovation trends.

Qualifications

• 7+ years of experience in process transformation, consulting, or business optimization
• Proven experience in AI/automation use case identification and solutioning
• Strong knowledge of business analysis, process design, and project delivery
• Demonstrated consultative leadership and stakeholder influence skills
• Advanced analytical, problem-solving, and data-driven decision-making capabilities
• Solid understanding of risk, regulatory, and compliance frameworks
• Excellent communication and collaboration skills

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.