Manager, Pension Data and Employer Services
Department: Member Experience and Pension Operations
Type: Full-Time - Permanent
Location: Toronto (Hybrid)
Posting Date: May 29, 2026
At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business.
When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – in Toronto, London and Sydney – makes a meaningful impact. Our culture is driven by team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone. We work in a fast-paced environment, but we find time to have fun and give back to the community.
What OPTrust offers you
Unique culture rooted in our core values – collaboration and teamwork, integrity, respect, flexibility, excellence and continuous improvement.
A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow.
Comprehensive benefits focused on your health and wellness, including dental, vision and extended health benefits, as well as membership in our world-class defined benefit pension plan.
A flexible, hybrid work model.
A dedicated inclusion, diversity and equity strategy with meaningful opportunities to participate, including our employee-led resource groups.
Extensive professional development opportunities and learning initiatives including access to LinkedIn Learning, guest speakers, tuition reimbursement, professional association memberships, leadership development programs, a mentorship program, monthly professional development time and more.
A competitive vacation package with additional work-life balance day.
About the role
The Manager, Pension Data & Employer Services oversees the integrity, governance, and operational management of employer and member data within the pension administration framework. This role leads a team accountable for employer onboarding, ongoing data submissions, contribution reconciliation, and issue resolution, while maintaining strong relationships with participating employers. The Manager also drives employer training and change management initiatives to support adoption of employer system changes and OPTrust system enhancements, ensuring data quality, compliance and seamless employer experience.
Accountable for delivering accurate, timely, and compliant data processes that support pension administration, actuarial valuations, and member experience, while mitigating operational and regulatory risk. In partnership with the leadership team, the Manager supports the advancement of AI and data analytics to strengthen data-driven decision making, performance and risk management.
What you’ll do
Pension Data Management & Governance
Own end-to-end employer data governance, including the collection, validation, reconciliation and data quality frameworks.
Ensure data accuracy, completeness and timeliness of pension data to support downstream processes (benefit calculations, actuarial valuations, financial reporting, member services).
Establish and monitor data quality metrics; identify root causes and implement sustainable fixes.
Embed strong data governance controls and maintain audit-ready processes.
Deliver reporting on employer compliance, data quality, operational performance and membership employment trends.
Employer Relations & Stakeholder Management
Serve as the primary escalation point for complex employer issues related to data submission, interpretation of plan rules, and compliance requirements.
Build and maintain strong relationships with participating employers, reinforcing accountability for data quality, completeness and timeliness.
Influence employer processes to improve operational efficiency and effectiveness for all parties.
Lead employer onboarding, training, and ongoing engagement initiatives to strengthen employer capability, support change adoption, and promote consistent quality employer experience.
Operational Leadership
Lead, coach and develop a high-performing team responsible for employer data intake, validation, employer relationship and support.
Manage work prioritization, capacity planning, and resource allocation to meet compliance and operational standards.
Establish and monitor operational KPIs and service standards to ensure effective and consistent execution.
Proactively identify and drive continuous improvement initiatives to enhance efficiency, accuracy, and employer experience.
Compliance, Risk & Controls
Ensure adherence to pension legislation, plan rules, internal policies and employer data requirements.
Identify and mitigate data-related risks, including privacy, financial, operational, and reputational risks.
Implement and maintain effective internal controls and support audits and regulatory reviews by maintaining audit-ready processes and documentation.
Cross-Functional Collaboration & Transformation
Partner with Pension Operations, IT, Actuarial, Finance, and Member Experience teams to resolve data issues and improve end-to-end processes.
Provide subject matter expertise on employer data and operational impacts to inform business decisions, system changes and process design.
Support system implementations, data migrations, and transformation initiatives by defining business requirements, assess operational impacts, and employer support adoption.
Perform other duties as assigned.
What you bring
University degree in Business, Finance, Data Management, or a related field.
5 years of experience in pension administration, employer services, or data management.
Ability to see the big picture and manage the details.
Strong service orientation in addition to exceptional interpersonal skills, tact, and good judgment.
Effective written and verbal communication skills.
Strong understanding of defined benefit pension plans and regulatory requirements (e.g., Ontario pension environment), CEBS or PPAC is an asset.
Proven leadership experience in managing and developing high performing teams in an operational environment with clear accountability, coaching, and performance management.
Experience with data validation, reconciliation and data governance frameworks.
Skilled at building trusted partnerships, influencing employer behaviour, and resolving complex issues.
Ability to design, manage, and continuously improve efficient, high-volume data and service processes.
Proactively identifies risks and implements controls to ensure compliance and protect plan integrity.
Proven track record in using data insights to identify trends, solve root causes, and drive long-term improvements.
Exposure to business intelligence or data mining and working experience with MS Power BI or Tableau and AI tools.
Ensure clear understanding and adherence of all OPTrust’s policies, procedures, guidelines as well as living our values and fostering an inclusive culture.
Build, engage and retain a diverse, high-performing team and foster an inclusive culture where team members are empowered to do great work on behalf of our members. Is familiar and ensures compliance with applicable employment legislation guidelines and the Collective Bargaining Agreement (CBA) for managing a workforce.
Also ensure employees adherence to current and future employment policies, procedures and compliance guidelines and takes necessary steps to mitigate operational risks. This is inclusive of but not limited to, the Code of Conduct, Conflict of Interest Policy, Health and Safety Policy, Impairment at Work Policy, Information Security Policy, Personal Trading Policy, Privacy Policy, Respectful Workplace Policy and any future employment related policies.
Exemplify OPTrust’s values: collaboration and teamwork, integrity, respect, flexibility, excellence, and continuous improvement.
This posting is for an existing vacancy.
The base salary range for this position ranges from $100,000 to $130,000.
The exact placement within the range will vary based on a variety of factors including: the candidate's knowledge, skills and experience relative to the requirements of the role, internal peers and the external market. In addition to base pay, this role is eligible to participate in the OPTrust incentive program, the defined benefit pension plan and comprehensive benefits.
Please submit your application via Workday by June 12, 2026.
Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. OPTrust is an organization engaged in building on our unique and diverse strengths. We know a diversity of backgrounds, cultures, gender identities and perspectives are critical to achieving our shared goals.
If you require accommodation at any time during the recruitment process, please send a message to [email protected], or discuss your needs with the Talent Acquisition Consultant during the telephone screening. We will do our best to work with you and provide appropriate accommodation.
As an organization we’re seeking ways to respond to the Truth and Reconciliation Commission of Canada’s Call to Action 92. We are working with the Canadian Council for Indigenous Business to build bridges with Indigenous communities and partners, and we have created an employee-led Reconciliation Working Group that will work with Indigenous experts to identify a path to reconciliation for our organization.
We thank all interested applicants, however only those under consideration will be contacted.
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