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Job Description:
Manager Operations
Job Description:
This incumbent will be responsible for leading the US Group Disability at SLGS. This individual will manage and lead operational improvement initiatives, provide issue identification and resolution, provide work plans at the required level of detail, provide improvement recommendations and roadmaps and scope projects and involve relevant others. The person would also be responsible to develop First Line Managers and ensure there is continuous learning program in place fostering a high-performance environment. Success requires a combination of strong qualitative and quantitative analytical skills, technical competency, and the ability to lead and influence across processes and functional divisions.
The role requires independent thinking, ability to collaborate across locations and strong written and verbal communication skills. In addition, the Manager is required to maintain confidentiality and provide recommendations to management. Education/Experience
• Minimum – Post Graduate/Graduate
• Relevant qualifications in Operations/ Business Management preferred in Disability Claims Operations
• Minimum 12 years of industry Customer Service experience in North America Non Voice Ops (Disability insurance preferred)
• Should be currently working in the capacity of a Manager / similar designation for more than 1 year
Job Category:
Customer Service / Operations
Posting End Date:
30/03/2025
Sun Life Financial, Inc. Toronto, Ontario, CAN Office
150 King Street West, Toronto, Ontario, Canada, M5H 1J9
