Manager, Operations (12 Month Secondment)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing 

The Manager, Operations will provide strong leadership, motivation, and management within a critical operational department, in order to achieve high performance levels and outstanding customer service to our business partners and clients. Leading our National Conventional Advancing team and sub-teams, including CSS and NPRM, you will be responsible for overseeing service level agreements, capacity management, financial and risk management as well as succession planning for the team.  You will also be responsible to manage complex issues and escalations by making sound decisions and managing/promote the implementation of changes to improve and transform our business.  
 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1 day per month on-site, while other days will be remote.
 
How You’ll Succeed 

• Provide People Leadership- Motivate and lead the team by providing in-depth advice and support on operational/product processes to meet the needs of the business and clients. Understand current state of processes and help develop new one to close gaps as you possess a continuous improvement driven mindset. Establish positive and strong relationships with the team to allow for open communication and foster a collaborative environment.  

• Ensure a strong focus of meeting the needs of our Clients – Establish effective partnerships and business relationships internally and externally to facilitate communication to ensure a positive relationship. Meet regularly with Business Partners to ensure performance is meeting established expectations and  you communicate effectively to provide high quality resolutions as it relates to escalated issues and concerns. Understand the importance of fulfilling the requests of our clients in a timely and effective manor while ensuring the team is following the procedures, policies and guidelines. Sound judgement is required when client requests may not fall directly within current procedures, policies and guidelines.  
• Manage the Everyday Excellence of the Operations – Understand the importance of adhering to CIBC procedures, policies and guidelines. Ensure that the capacity and financial management is understood and monitored regularly driving to overall improved operations of the team.   
• Compliance and Controls - Manage risk within the department by ensuring compliance to policies, procedures and standards.
• Business Relationships - Manage effective partnerships and business relationships to facilitate communications and effective cooperation.
• Technical Skillset - Ability to analyze and process data quickly and efficiently with a strong technical and analytical mindset.

Who You Are  

• You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. 
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. 
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. 
• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-03-23

Job Location

Mississauga-155 Britannia Rd E

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Customer Service, Operations Management, Operations Support, People Management, Prioritization, Process Improvements, Technical Knowledge