You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Location: hybrid
As Manager, Operational Risk, you will manage and execute strategies to achieve and maintain SOC2 and ISO Certifications for Sun Life businesses, ensuring we meet and exceed our commitments to clients. Responsibilities include building robust, sustainable processes for new compliance initiatives and optimizing existing SOC2/ISO frameworks. You'll also play a crucial role in gap remediation based on audit outcomes, driving continuous improvement across our risk management landscape.
What will you do?
- Develop, implement and maintain comprehensive SOC2/ISO processes, controls, and frameworks tailored to Sun Life clients' needs
- Oversee, streamline and enhance current SOC2/ISO activities, ensuring efficiency, effectiveness, and alignment with evolving industry standards.
- Provide thought leadership on SOC2/ISO principles, risks, and implications to guide businesses in identifying and implementing appropriate controls
- Conduct thorough assessments of control evidence adequacy and effectiveness
- Serve as the primary liaison between external auditors and Sun Life, facilitating smooth audit processes
- Collaborate with IT, project teams, and subject matter experts from various functions to create detailed workplans with clear activities and milestones
- Proactively identify, assess, and manage risks and issues, developing mitigation strategies as needed
- Lead gap remediation efforts based on audit outcomes, implementing corrective actions and process enhancements
- Develop and execute strategies to address process gaps and enhance regulatory/operational related processes
What you need to succeed?
- Minimum 5 years of previous experience with risk management, external or internal audit
- Ability to distill complex requirements without oversimplifying or missing critical components
- Ability to articulate complex ideas and deliver clear, concise and impactful messaging
- Ability to structure problem solving, including facilitating in a group
- Strong partnering in a cross-functional environment and influencing capabilities to articulate detailed or complex content to different levels of stakeholders
- Demonstrated experience interacting with various levels of leadership
- Excellent English language written and verbal communication
- Ability to manage various activities concurrently, prioritize initiatives, and execute effectively
- Strong Excel, PowerPoint skills
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.
Assets:
- SOC2/ISO experience
- Experience with Archer
- Experience in managing change in a cross-functional environment
- Experience in an advisory or enablement function (e.g. project management, process re-engineering)
- Process/control design and analysis skills.
- Background in wealth and/or insurance businesses
- Familiarity with risk and control assessments
- University degree or equivalent
Reasons why should you join us under the sun
- A caring, supportive, and inclusive culture
- Supportive leadership who’s focused on your success and well-being
- Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
- Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities
We also offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions
- Stock Ownership Program gives you the chance to invest in Sun Life and get a company match
- Pay for performance reward
- Paid vacation based on experience, 5 Care Days available for self-care or care of others (i.e., family or others you may support) and 10 Sick Days to support your well-being
- Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
- Investment in not-for-profit organizations that are important to you
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
78,000/78 000 - 128,000/128 000
Job Category:
Risk Management
Posting End Date:
27/02/2025
