Manager Education, Onboarding & Certification

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
 

The Manager, Education, Onboarding & Certification leads the strategy, design, and governance of learning programs that equip Manulife Bank’s sales professionals with the knowledge, skills, and confidence to deliver exceptional client outcomes.

Accountable for the full learning lifecycle - from onboarding to ongoing professional development and certification - the Manager ensures all training initiatives are aligned with regulatory requirements, business priorities, and advisor-experience goals.

This role integrates adult-learning theory with operational practicality, creating curricula that drive performance and compliance simultaneously. The incumbent oversees instructional design, training delivery, certification management, and measurement of learning impact through data and analytics.

Working collaboratively with Field Enablement, Content, and Change Managers, they ensure learning programs are seamlessly embedded into broader enablement and transformation initiatives. The position requires strategic foresight, creative design thinking, and strong operational governance to maintain consistency, scalability, and quality across all education programs.

Ultimately, the Manager builds a culture of continuous learning, accountability, and professional excellence across Manulife Bank’s national sales organization

Key Responsibilities:

• Curriculum Strategy - Develop role-based curricula and certification pathways.
• Training Delivery Oversight – Ensure facilitators deliver effective training.
• Program Governance – Track adoption, utilization, and compliance.
• Continuous Improvement – Collect feedback and refine programs.

Job Requirements:

• 7+ years’ experience in learning & development, education strategy, or enablement.
• Proven success designing and managing learning programs in financial services or other regulated sectors.
• Expertise in instructional design, adult learning, and facilitation techniques.
• Experience managing bilingual and geographically distributed training teams.
• Knowledge of compliance training and certification governance.
• Strong analytical skills with ability to measure and report on learning impact.
• Proficiency with LMS, digital-learning platforms, and reporting tools (Power BI preferred).
• Excellent stakeholder-management and communication abilities.
• Demonstrated ability to lead teams through change and continuous improvement.
• Strong project-management discipline and attention to detail.

Preferred Requirements

• Degree or certification in Education, Adult Learning, or Organizational Development.
• Bilingual (English/French).
• Change-management certification or experience integrating learning with transformation programs.

Competencies:

• Learning Strategy and Design Thinking
• Governance and Compliance Management
• Data-Driven Continuous Improvement
• Communication and Facilitation
• Leadership and Team Development
• Collaboration and Stakeholder Partnership

Decision Authorities

• Approves curriculum, certification requirements, and learning metrics.
• Determines training schedules, modalities, and resource allocations.
• Authorizes budget expenditures for training materials and technology.
• Escalates compliance risks or resource constraints to the Director.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.