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Job DescriptionAs Manager, Design & Technical Services, Americas – Luxury, you play a pivotal role in supporting the execution of the region’s luxury development and renovation projects by ensuring operational clarity, tracking, and cross-functional coordination. Acting as a strategic right hand to the VP, you oversee project progress, internal reporting, and departmental communications while liaising with internal teams and external partners. This role combines strategic oversight with high-level operational support—requiring a unique blend of organizational excellence, communication savvy, and design-driven intuition.
Main Responsibilities
Project Tracking & Strategic Reporting
- Lead and maintain macro-level project tracking tools for the Design & Technical Services Americas Luxury team.
- Oversee timely updates on project status, pipeline activity, and critical milestones across the region.
- Compile, manage, and present internal reporting on hotel openings, team workload, and departmental KPIs.
- Fees tracking & P&L monitoring.
Cross-Functional Communication
- Serve as a key liaison between D&TS and corporate departments such as Brand, Legal, HR, Finance, and Marketing.
- Coordinate the flow of information and ensure alignment between stakeholders and project objectives.
- Support preparation and delivery of strategic planning briefs, business updates, and reporting packages.
Team Support & Operational Planning
- Assist in drafting and coordinating Design Briefs, PIPs (Property Improvement Plans), and other technical documents in collaboration with internal teams and external consultants.
- Contribute to the preparation of high-quality presentations and project documentation aligned with brand and company standards.
- Provide calendar and logistics support to the VP, including meeting preparation, scheduling, note-taking, and follow-ups on assigned tasks.
Organization & Administrative Excellence
- Maintain digital filing systems and knowledge-sharing platforms to enhance team efficiency.
- Coordinate team activities, events, and key departmental communications.
- Ensure responsiveness to information requests and assist in prioritizing the VP’s workload in a fast-paced, deadline-driven environment.
Stakeholder Engagement
- Interface confidently with internal and external stakeholders, including Accor senior leadership, hotel owners, developers, interior designers, contractors, and project consultants.
- Ensure a high standard of professionalism and brand representation in all correspondence and documentation.
Core Competencies
- Highly organized, with strong ability to manage multiple workstreams and meet deadlines.
- Exceptional written and verbal communication skills, with an ability to distill complex project updates into clear, actionable insights.
- High proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
- Skilled in crafting compelling, brand-aligned presentations and supporting visual storytelling.
- Comfortable navigating finance and project budget documentation (e.g., P&Ls, capital planning, etc.).
- Strong attention to detail, confidentiality, and interpersonal judgment.
- Adept at working independently as well as collaboratively across departments.
- Salary Range: $75,000 - $85,000 CAD.
Excellent Company benefits including medical, dental, vision, life insurance and Retirement plan.
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
