Manager, Customer Relationship Technology

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed  and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. 

The Manager, Customer Relationship Technology is responsible for creating and delivering value by automating sales data and streamlining sales and marketing processes within Salesforce and HubSpot. You will analyze, design, and implement solutions that enhance workflows, improve user experience, and drive productivity. Collaborating with cross-functional teams, you will gather requirements, define system enhancements, and ensure that our CRM environment aligns with business goals. Your expertise will be critical in leading change management initiatives to optimize sales and marketing automation, data accuracy, and CRM adoption across the organization.

HERE’S HOW YOU’LL CONTRIBUTE:

• Manage and enhance Salesforce and Hubspot to support sales and marketing processes, ensuring data accuracy, system efficiency, and user adoption.

• Design and implement automation solutions within Salesforce and Hubspot to streamline lead management, opportunity tracking, and reporting.

• Oversee data integrity, consolidation, and governance within Salesforce and Hubspot, ensuring accurate and actionable insights for sales teams.

• Work closely with sales, marketing, and operations teams to gather requirements, implement system enhancements, and align Salesforce with business objectives.

• Collaborate with IT and third-party vendors to manage integrations between CRM systems, BI tools including Power BI, and other business systems, ensuring seamless data flow.

• Maintain updated system documentation and HubSpot/Salesforce policies and procedures.

HERE’S WHAT YOU’LL BRING:

• 3+ years of experience as a Manager, Customer Relationship Technology or a similar leadership role.

• Strong understanding of Salesforce architecture, data models, and best practices.

• Proficient in Salesforce Lightning Experience and Classic.

• Experience managing contact data connections and data integrity between Salesforce and Hubspot.

• Experience with data management tools and techniques, including data import/export and data migration.

• Firm understanding of how to best utilize data visualization tools with CRM systems to provide reports and analysis to stakeholders quickly.

• Familiarity with third-party Salesforce applications and AppExchange solutions.

HERE’S WHAT SETS US APART: 

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives 

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.