Manager, Customer Performance

What you'll do

The Customer Performance Manager plays a critical role in enabling Customer-Centric Growth (CCG) by delivering executive-ready performance management, insight-driven narratives, and decision support for senior leadership, including the Chief Customer Officer (CCO), Chief Transformation Officer (CTO), and enterprise executives.

This role translates complex customer, market, and enterprise performance data into clear, actionable insights that inform in-year management, operational prioritization, and Board and Investor communications.

• Lead customer performance management for senior leadership by delivering concise, executive-ready PMR content and monthly customer scorecard updates.

• Translate customer, market, and enterprise performance data into clear narratives covering KPIs, performance drivers, risks, opportunities, and actions.

• Provide in-year customer and occasion-based insights for CCO, COO, and CTO forums, including market share, journey performance, and CCG metrics.

• Maintain and evolve enterprise customer scorecards and occasion tracking to reflect CCG priorities and strategic targets.

• Enable operational execution by developing and managing the enterprise Occasion Calendar and mobilizing cross-functional teams against priority occasions.

• Support Board and Investor Relations reporting through accurate, timely customer performance dashboards, highlights, and Q&A inputs.

What you bring

• Strong understanding of customer performance management, market share dynamics, economic sentiment, and enterprise POS performance.

• Proven ability to synthesize complex data into clear, executive-level insights and recommendations.

• Exceptional communication and presentation skills, with confidence engaging C-suite and SVP-level audiences.

• Strong collaboration and time management skills in a complex, matrixed environment.

• Experience in performance management, customer analytics, strategy enablement, or enterprise reporting.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs

• Performance incentives, Continuing Education Programs

• Other perks to support your well-being

• Career growth opportunities and product discounts

Our typical hiring range is between $80,000.00 and $131,000,00 per annum. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. We're committed to attracting top talent.  For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

#LI-NV1

This posting represents an existing vacancy within our organization.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.