Manager, Corporate Communications Canada

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Manager, Corporate Communications Canada
At Capital One, we're building a leading technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
As a values-driven organization, Capital One Canada is on a mission to change banking for good by helping Canadians succeed with credit. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Working with us
How do we do things at Capital One Canada? We listen - to our people, and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so we're open to discussing flexible working arrangements that will best accommodate you.
At Capital One we're committed to diversity, inclusion and belonging . We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.
We're focused on helping associates live well-physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We've designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs-and much more-you'll discover that Capital One is committed to helping you live your best life.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
About the Role
Capital One is looking for an energetic, creative and results-driven communications professional with experience in driving integrated, multi-dimensional, external-facing programs in support of Capital One Canada's branded card business.
Working for a globally recognized brand provides opportunities to learn and grow while creating industry-leading communications campaigns specific to the Canadian landscape. Our work demands diverse skill sets including experience in developing strategic communications plans, earned media strategy, content creation, executive thought leadership and reputation building and protection, all rooted in data-driven insights and analytics.
This individual will partner with Canadian business leaders, global communication counterparts and external agencies to build and lead strategic, integrated and external-facing communications programs across channels that highlight our human-centered, tech-forward products and offerings to bolster awareness and the positive perception of Capital One amongst key audiences .
This position requires exceptional written, verbal, and presentation skills; solid understanding of and experience working within traditional and social media channels, specific to the Canadian landscape along with experience supporting senior executive leaders while also leading complex projects and teams to meet objectives as well as the ability to build trusted relationships - with both internal and external stakeholders - operating in a fast-paced, matrixed environment.
ROLE & RESPONSIBILITIES:
Exhibit a deep understanding of and ability to communicate the benefits, features and key insights related to Team Canada and enterprise business goals

• Work closely and engage with key stakeholders to build trusted relationships
• Identify themes, topics and content that resonate with target audiences and meet strategic business objectives
• Leverage data and insights to inform and measure success of narratives and influence programming
• Understand, identify, and effectively navigate potential reputation risks and sensitivities
• Ability to work seamlessly as part of a team, in an open and collaborative environment

Lead integrated corporate communications strategy, including earned/paid media and thought leadership programming

• Identify news hooks and agile earned media opportunities that support business objectives and coordinate outreach, leveraging key contacts and managing relationships to generate coverage across a range of media verticals to drive visibility within target markets
• Build and enhance mutually beneficial relationships among target media and external organizations while thoughtfully determining when to incorporate earned media, business thought leaders and experiential and content components into programming
• Draft and lead the development of effective communications materials, including: strategic plans, public announcements, leader talking points and remarks, social media content and other communications documents for various audiences
• Oversee flawless earned media engagement through comprehensive spokesperson training and prep, on the ground support, and media follow-up
• Provide external communications counsel and support for partner teams within the organization including legal, diversity, equity and inclusion, talent brand and corporate social responsibility.

Partner and collaborate with enterprise Corporate Communications team members to ensure well-managed (consistent, streamlined, value-driven and strategic wherever possible and appropriate) media, thought leadership and overall external engagement

• Effectively manage agency(s) and vendors to support programming and media engagement
• Assess risks, issues and potential communication problems and provide proactive solutions within the Canadian landscape
• Vet external speaking engagements, assess risks and headwinds, and collaborate appropriately to implement mitigation strategies while providing counsel to business partners and senior leaders

Embrace research, measurement and analytical thinking as a means to drive impact

• Ensure all work is executed through a lens of strategic impact and measurement, leveraging the latest tools and technology to showcase how communications is driving business outcomes, brand awareness and engagement

Support Capital One enterprise communications

• Connect the dots between Line of Business priorities and the broader enterprise to drive efficiencies and create value for our business partners
• Identify ways to enhance Capital One's reputation, ensuring all efforts reflect and bolster the enterprise brand.

BASIC QUALIFICATIONS

• Bachelor's Degree
• Between 5-7 years of Public Relations/Communications industry experience

PREFERRED QUALIFICATIONS

• Between 5-7 years of corporate communications or agency experience
• Between 3-5 years experience managing multiple projects simultaneously
• Between 3-5 years of experience with executive-level and senior leadership clients
• Between 3-5 years of experience with current digital and social media technology
• Experience working with and supporting corporate social responsibility and community impact, and/or diversity, equity and inclusion communications
• Experience working effectively with multiple constituents, including peers, executive management, senior management and working within a highly matrixed environment

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).