Manager, Compliance Manulife Wealth Insurance Services Inc.

The Opportunity:

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
Manages a team ensuring the policies and procedures are being followed for assigned businesses / products. Strong analytical skills and attention to details are essential qualities for this role. With minimal oversight the incumbent exercises sound independent judgement by making decisions related to risk assessment, quality control, operational procedures and other delegated responsibilities associated with the business.

Position Responsibilities:

• Manages a team responsible for ensuring policies and procedures within assigned businesses /products are followed
• Establishes and maintains strong working relationships with the business unit teams it works with as well as related compliance teams
• Capable of handling very advanced compliance work
• Assists senior level team members with tasks and assignments as needed
• Supports Business Unit in the development and implementation of policies, procedures that enable the business to remain in compliance with all Federal and State/Provincial regulatory requirements
• Leads and supports special projects
• Creates and provides training as needed to BU and/or compliance staff
• Functions as a SME at a high level
• Completes required reporting for the function at the BU or divisional level
• May represent Compliance and Operations on division-wide or global projects
• Ensures that policies and procedures for the function are documented
• May work with regulators as needed
• Coordinates and performs analysis on complex concepts that may require in-depth research and interpretation and provide sustainable solutions
• Provides leadership to indirect reporting relationships
• Participates in industry forums/working group to explore and develop possible solutions to various issues
• Collaborates with all areas of the organization to ensure compliance needs and business goals are met
• May serve as back up for various management overseeing various activities for example; exception reports, incident reporting systems, sales material reviews
• Help with reporting and analysis of Digital Advice business and risk reporting
• Full resource management responsibility
• Decision making for hiring, terminating, training/developing and compensation changes for the team
• Design policies and procedures for innovative products to address various stakeholders’ needs and concerns
• Help shape roadmap of new product development
• Influencing authority related to customer experience, compliance and operational matters

Required Qualifications:

• College/University Degree and/or equivalent experience
• Minimum 5 years of related financial services, compliance or management experience.
• Strong technology skills including knowledge of applicable compliance or business systems
• Strong ethical compass
• Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses.
• Advanced understanding of the regulatory environment in which the Company operates and a s strong understanding of key compliance requirements applicable to the business.
• Ability to work independently
• Ability to facilitate decision making across groups in the company
• Ability to embrace change; strong change management skills.
• Ability to analyze technical information, make appropriate recommendations to decision makers and ability to make decisions Decision Authorities:

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.