Manage Team Leaders and project managers, oversee team workload, maintain client relationships, monitor performance indicators, and foster team development.
Responsibilities
- Responsible for the management of their Team Leaders and the project managers under their supervision.
- Manage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.
- Help manage client relationships for the team’s client accounts.
- Consistently meet client expectations for delivering market research data and services.
- Actively monitor and update the management team with key performance indicator data.
- Identify, seek, and provide world-class training for team members in a rapidly changing environment.
- Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
- Allocate manageable goals to employees based on team needs, interests, and development needs.
- Providing their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth.
- Reward and recognize performance as appropriate.
- Communicate department and company strategy and direction regularly to teams so they can help drive success.
- Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.
- Contributing improvements to existing processes and proposing new process improvement ideas. Communicate with senior leadership on observed trends or other ongoing concerns facing the team that require higher-level involvement for resolution.
Experience
- At least 5 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
- At least 2 years of progressive management experience of complex market research operational functions in matrixed environments.
- 5+ years of experience in business environment.
- 5+ years project management experience.
Knowledge & Skill
- Has managerial knowledge of specific department or function.
- Has working knowledge of relevant industry issues.
- Has basic understanding of relationships that exist between all relevant groups within the company or related functions.
- Has basic supervisory knowledge and skills.
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