About YouGov Data Products Client Services
The Data Products Client Services team is focused on delivering value to our clients through the actionable insights derived from YouGov’s industry leading brand-tracking and audience profiling syndicated products, BrandIndex and Profiles. Our team uses a powerful mix of syndicated tools, analytics, data visualization and storytelling skills to deliver impactful data stories to answer our clients’ most strategic business questions such as Brand Health Tracking, Customer Funnel Journeys, Audience Sizing & Profiling, and Campaign Tracking. The Client Services team plays a vital role within the company, developing strong relationships as a trusted strategic partner to our clients.
As a Client Services Manager with YouGov, you’ll be an essential member of the Data Products team, managing the day-to-day relationships with a portfolio of key clients subscribing to the BrandIndex and Profiles products. Your responsibilities will include (but are not limited to) building sustainable, profitable partnerships with our clients through positive experiences, leveraging YouGov’s syndicated data products to deliver analytical insights and recommendations to address our customers’ business objectives, and coaching/developing junior members of the team. You will support YouGov clients, ranging from Fortune 100s to fast-growing companies, spanning a variety of industries with the opportunity to work with brands, agencies, and media companies.
Job Responsibilities
In this role you will report into our Associate Director, and you will be charged with ensuring we are driving successful outcomes for the clients’ relationships that you lead. While your job responsibilities will vary day-to-day, client by client, they will largely focus on the following key responsibilities:
- Own the relationship with a portfolio of client accounts, focusing on building and maintaining healthy, profitable partnerships
- Leverage expertise of BrandIndex, Profiles and peripheral YouGov capabilities to ensure clients realize the full potential of our subscription offerings
- Deeply understand clients’ business objectives to deliver solutions and insights tailored to clients’ needs
- Partner with peers in New Business and Account Management to identify opportunities to expand the scope of our relationships through positive client experiences and relevant incremental solutions
- Insights Discovery & Story Telling: Deliver data-driven narratives and recommendations, addressing client’s ad hoc business questions
- Act as the primary lead interacting with the senior leadership teams of your client accounts, to ensure servicing and solutions align to clients’ objectives
- Serve as the “voice of the client” to inform our product development roadmaps
- Design and deliver re-occurring Insights reports to clients addressing core insight needs, including Brand Tracking, Market Sizing, and Audience Identification & Profiling
- Ensure new clients get up to speed swiftly, leading onboarding and training efforts and client workshops
- Mentor junior team members, helping to develop research, technical and soft skills
Technical Skills & Qualifications:
- An experienced researcher with 3+ years working in client facing market research, with a track record of building positive, lasting customer relationships
- Proven consulting skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to drive results from insights
- Comfortable with proactively diving into the data to find the right data points to answer business questions and create compelling stories for clients
- Strong presentation skills, with experience presenting directly to clients and prospects with varying levels of experience from analyst to executive leadership
- Must be able to speak the client’s language, understand their key strategic initiatives and how consumer data can be leveraged to achieve their goals
Behavioral Competencies:
- Intellectually curious, with a growth mindset
- Demonstrate thought leadership, strengthening client engagements by connecting ideas to their objectives
- Entrepreneurial mindset - everyone on the team gets their hands dirty with data and you will need to. Be a problem solver not just a problem identifier
- A proactive, self-starter with a bias for action
- Skilled at building and managing customer relationships, including key stakeholder management
- A collaborator’s mentality, eager to partner with internal stakeholders to delight our clients
- Strong project management and organizational skills to prioritize work within and across client relationships
- Ability to work in a fast-paced environment with a proven track record of delivering high-quality results in an accurate and timely manner
Requirements:
- 3+ years working in client facing market research, consulting, or data analytics role
- A minimum of 2 years directly managing client relationships
- Bachelor’s degree or higher. A degree in a marketing or a research field is a plus (i.e., economics, psychology, business, marketing, market research, analytics, etc.)
- Strong MS Excel, PowerPoint, and Word skills a must
- Excellent oral and written communication skills
Nice to Haves:
- Experience designing and executing survey research
- Knowledge of business intelligence tools, CRM’s, and Client Management Applications (ex. Tableau, PowerBI, Salesforce, Netsuite, Catalyst etc.)
- Experience working with programming languages (ex. R, SQL, etc.)
- Prior experience managing or developing others
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
Top Skills
YouGov Toronto, Ontario, CAN Office
62 Alvin Ave, , , Toronto, Ontario, Canada, M4T 2A9
