Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a highly collaborative and strategic leader to join our team as Manager, Client Experience & Enablement. In this role, you will define and execute the EFE client advice strategy, integrating client engagement with Sales and frontline service teams to ensure a consistent, high-quality experience across the client lifecycle. You will ensure client engagement models, messaging, and tools are tightly aligned with Sales motions and frontline support execution, enabling effective hand-offs and clear accountability across vendor partners, Commercial Sales and Client Success. You will partner closely with Product, Technology, and Operations to accelerate time-to-value, improve client outcomes, and support sustainable growth.
What You’ll Do
- Define and execute the EFE client engagement and advice strategy, integrating client interactions with Sales motions and frontline service execution to ensure a consistent, high-quality experience across the client lifecycle.
- Design and operationalize engagement models that clarify ownership, timing, and handoffs between Operations, Commercial Sales, and Client Success, driving accountability and reducing client friction.
- Ensure client messaging, value propositions, and engagement approaches align to client needs, lifecycle stage, and service complexity.
- Own EFE marketing strategy, tools, and client-facing communications, ensuring consistency and effectiveness across channels.
- Lead the design, execution, and measurement of new client marketing campaigns, in partnership with Sales, Growth, and Product teams.
- Own all client-facing collateral and digital content, including website content, UI verbiage, sales enablement materials, and client guides.
- Lead the redesign and ongoing evolution of the EFE website, ensuring alignment with client engagement strategy, Sales enablement needs, and client self-service goals.
- Enable frontline service teams with clear tools, playbooks, and guidance that support consistent client interactions and effective issue resolution.
- Leverage client feedback, operational data, and performance metrics to identify gaps and improve engagement models, campaigns, and Sales-to-service transitions.
Basic Qualifications
- Bachelor's degree in Marketing, Business Administration, Information Technology or a related field; MBA or master’s degree preferred.
- Minimum 5 years of experience in Automotive Finance or related fields; experience in fleet / transportation highly preferred.
- 5+ years of experience in roles spanning client engagement, marketing, enablement, operations, or product-adjacent leadership, preferably in a B2B services or technology-enabled environment.
- Highly collaborative and capable of influencing at all levels of the organization.
- Strong strategic thinking, problem-solving, and analytical abilities.
Preferred Qualifications
- Demonstrated ability to make informed, data-driven decisions that balance client experience, operational efficiency, and business growth.
- Ability to assess tradeoffs and risks when designing client engagement models, marketing campaigns, and enablement tools, with an understanding of downstream impacts to Sales performance and frontline service delivery.
- Accountable for decisions that influence client adoption, engagement quality, cycle times, and revenue outcomes, with clear awareness of the cost of errors on client satisfaction and business results.
- Comfortable operating in a complex, cross-functional environment requiring independent judgement across marketing, client engagement, platform ownership, and operational enablement.
- Ability to translate broad business objectives into structured engagement models, campaigns, tools, and processes.
- Proficient in defining and using KPIs, metrics, and feedback loops to measure effectiveness of client engagement, campaigns, and enablement tools.
Location:
Current Location: Toronto, Ontario
The hiring base salary range for this position is $99,200 to $136,400 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.
