Manager, Billing Operations - AWS

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Mississauga, ON office with the opportunity to work 2 days remotely per week.

The Billing Operations Manager - AWS leads the execution and transformation of Amazon Web Services (AWS) billing operations within a global cloud marketplace and platform ecosystem. This role is responsible for delivering accurate, scalable, and efficient billing while driving automation, operational maturity, and data-driven decision-making. Beyond operational oversight, this leader will partner closely with Product, Engineering, Finance, and Support to modernize billing capabilities, unlock actionable insights from billing data, and support business growth through improved billing intelligence and operational excellence. This role is ideal for a hands-on manager who can lead a team while actively shaping how billing evolves as a strategic enablement function within a modern cloud platform.

Responsibilities:

• Own end-to-end AWS billing operations, including usage ingestion, reconciliation, validation, invoicing, credits, and exceptions.
• Lead, coach, and develop a high-performing billing team with strong accountability and execution discipline.
• Drive automation and modernization of billing processes to reduce manual effort and increase scalability.
• Partner with Product and Engineering teams to:

• Improve billing workflows and data pipelines
• Define automation opportunities
• Enhance reliability and operational visibility.

• Partner with business stakeholders to analyze billing data and generate insights that support growth, optimization, and improved customer outcomes.
• Translate complex billing data into meaningful operational and business insights through data slicing, trend analysis, and anomaly detection.
• Establish robust controls and governance to ensure accuracy, compliance, and operational predictability.
• Lead root cause investigations for billing incidents and drive permanent corrective actions.
• Implement proactive monitoring and validation frameworks to prevent billing issues before invoice generation.
• Act as escalation point for high-impact billing issues impacting customers or partners.

What you bring to the role:

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Commerce, or a related field required (or equivalent practical experience).
• Minimum 15+ years in billing operations, cloud finance operations, or usage-based billing environments in required.
• Strong understanding of AWS billing constructs, including Cost & Usage Reports (CUR), pricing models, credits, and discount structures.
• Proven experience leading operational teams in fast-paced technology or platform environments.
• Demonstrated success driving automation and improving operational efficiency.
• Strong analytical skills with the ability to turn data into actionable business insights.
• Comfortable partnering cross-functionally across Product, Engineering, Finance, and Operations.

Preferred:

• Experience with cloud financial management tools such as: CloudCheckr DoiT, or similar cloud optimization platforms.
• Experience working within marketplace, platform, or ecosystem-based business models.
• Exposure to large-scale global billing environments.
• Familiarity with BI tools, SQL, or data visualization platforms.

Success Measures in this role:

• Billing accuracy and predictability.
• Increased automation and reduced manual processing.
• Faster issue detection and resolution.
• Improved operational scalability.
• Business value generated through billing data insights.
• *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $120,000 - $140,000 CAD per year. The ranges above reflects the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for a new role and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to [email protected]. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.