Manager, Application Operations

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Manager, Application Operations

This position is onsite #LI-Onsite

Are you ready to take the next step in your career by making a real difference at Ontario's largest retailer? Reporting to the Director, IT Service Management, you will help develop an Application Operations Support strategy for LCBO. The manager will draft and execute a plan to help achieve sustainment goals and deliver on all support requirements. You will lead a team of professionals including; Team Leads, Sr. Analysts, Sr. Specialists and Analysts and will be responsible for compensation, performance appraisals, resource allocation.

If you are an experienced manager ready to oversee the activities of the Application Operations team and to ensure proactive support and maintenance of new and existing onboarded Applications, then this is the role for you!

About the Role

• Establish, lead and implement sustainable IT support practices that helps to develop the IT division’s strategic plan and supports the Operational sustainment of the LCBO’s Applications:
• Manage the LCBO IT Application sustainment capabilities including internal and external resources, development methodology, processes and tools.
• Ensure consistency and quality across all onboarded LCBO Applications with special focus on sustainability and health of the Application solutions.
• Standardize and oversee IT Application Operations policies, evaluation metrics and interactions with other internal and external groups. 
• Manage, direct and coordinate a multi-disciplinary team of Team Leads, Tech Leads and Analysts to support all Application Operations activities
• Manage and oversee external support partners. 
• Continually assess LCBO’s IT Application capabilities and external landscape and develop roadmaps, selecting scenarios and choosing products and partners. Evolve the IT Application Operations transformation strategy and roadmap aligned with the IT strategic business plan and the enterprise architecture.
• Plan and manage the annual IT Application Operations budget, human resources, and physical facilities to meet support needs.
• Provide advisory services regarding processes, tools and approaches specific to Application Operations
• Build effective relationships and partners with the lines of business areas within IT by proactively providing leadership and direction across all aspects of their application sustainment deliverables, costs and future opportunities.

About You

• Bachelors’ degree in IT, Computer Science, Engineering, Math or related experience
• 3+ years of experience managing cross functional teams and other people leaders.
• 5+ years of experience in cloud and mobile architectures
• Deep understanding of service-oriented architecture and variety of application and data integration options
• Several years’ experience in sustaining large, business critical applications.
• Industry knowledge of Systems set processes and technologies
• Significant experience with Applications and Database Administration, preferably within e-Commerce/Cloud sector.
• Experience managing budget and resource allocations for greater efficiencies
• PMP Certification is an asset.

We offer a comprehensive suite of benefits including:

• Health/Dental Benefits
• Access to an Employee & Family Assistance Program
• a Defined Benefit Pension
• Discounts on products and services via Workperks.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application.  When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.

If you have any questions concerning the LCBO’s collection and use of personal information, please contact the Freedom of Information and Privacy Office.

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The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.