The position emphasizes program-level governance, executive communication, and cross-workstream accountability for our high-tech client's LTC transformation program.
Own the end-to-end RAID management process for our client's LTC transformation program, ensuring risks and decisions are consistently identified, documented, maintained and resolved.
Establish and enforce standards for RAID quality, including clear descriptions, quantified impact, mitigation strategies, owners, and due dates.
Ensure RAID items are actively assigned, tracked, escalated, and resolved, not simply logged.
Drive timely escalation of material risks and decisions to program leadership and executive steering committees.
Prepare concise, executive-ready RAID summaries that highlight business impact, trade-offs, and recommended actions.
Hold workstream leads, project team members, vendors, and executives accountable for RAID ownership and follow-through.
Apply modern project management techniques to support a large, cross-functional enterprise transformation program, aligning RAID management with scope, schedule, cost, and quality objectives.
Partner closely with the overall Program Manager and workstream PMs to proactively identify dependencies, conflicts, and emerging risks.
Organize and facilitate governance forums, including RAID reviews, decision forums, and executive updates.
Produce high-quality meeting notes, action tracking, and follow-ups to reinforce accountability and momentum.
Translate detailed RAID content into clear, relevant messages tailored to tactical teams and executive audiences.
Communicate complex, sometimes ambiguous issues in a structured and confident manner, including recommended paths forward.
Support executive steering committee preparation, including status reporting, risk framing, and decision readiness.
Champion consistent, pragmatic project and program management practices, tailoring standard methodologies to fit the needs of the LTC Transformation program.
Continuously improve RAID processes, templates, and cadence to increase effectiveness, clarity, and business relevance.
Reinforce a culture of ownership, transparency, and proactive risk management across the program.
Strong understanding of project and program management methodologies, including the ability to right-size governance and SDLC practices for large enterprise initiatives.
Highly organized, proactive, and detail-oriented, with the discipline to manage large volumes of RAID items without losing strategic context.
Exceptional written and verbal communication skills; able to synthesize information and tailor messaging for diverse audiences, including executives.
Demonstrated ability to operate at both tactical and strategic levels, understanding how individual risks and decisions impact broader business objectives.
Comfortable challenging stakeholders constructively and holding peers and leaders accountable.
4–6+ years of progressively responsible experience managing medium to high-complexity IT, business transformation, or enterprise programs.
Proven experience managing risks, issues, and decisions in complex, cross-functional initiatives.
Experience supporting executive governance forums and steering committees.
Background in software implementations, system integrations, or business process transformation (Lead to Cash experience strongly preferred).
Experience working with third-party vendors and remote, distributed teams.
B.S. in Computer Science, Business Administration, or equivalent practical experience.
This role is central to the success of our client's Lead to Cash Transformation program. By ensuring risks and decisions are surfaced early, understood clearly, and acted upon decisively, the Project Manager – Risks & Decisions Governance helps protect delivery outcomes, enables informed executive decision-making, and ensures the program delivers measurable business value—not just project milestones.
