Logistics Specialist

Type of Position: 

Full-Time 

Location: 

Kitchener, ON – In office 5-days a week 

Benefits: 

RRSP with employer match, health/dental/vision package (day-1 and employer-paid premiums!), wellness benefit, learning & development opportunities, paid vacation, personal days and sick days 

The Company 

Intellijoint Surgical develops effective and easy-to-use products to enhance surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 80,000 surgeries - helping us to gain real-world feedback from patients and surgeons to improve our products. We are seeking a Logistics Specialist to join our Operations team to help bring innovative technologies to the market. 

The Position 

Reporting to the Production Manager, the Logistics Specialist will support the timely, compliant, and cost-effective shipment of Intellijoint’s products to customers in North America, and beyond. This role is critical to ensure customers receive their orders on schedule and that shipments comply with regulatory standards.  

This role is ideal for someone who: 

• Has hands-on experience in regulated logistics environments 

• Thrives in cross-functional settings, working closely with Production, Quality, Finance, and external logistics partners 

• Takes ownership to resolve shipping challenges to ensure uninterrupted delivery to customers 

Main Duties: 

Order Fulfilment 

• Process and manage customer orders with timely and accurate data entry 

• Generate production orders and coordinate delivery schedules to meet customer requirements 

• Maintain customer records and documentation in Salesforce, including packing slips and required custom invoices to support efficient operations and revenue generation 

• Issue invoices upon shipment and support general administrative tasks for customers 

Logistics and Shipping 

• Prepare all required documentation for domestic and international shipments, including commercial invoices, packing lists, bills of lading, and customs forms. 

• Serve as the primary point of contact for arranging transportation and coordinating with couriers, freight forwarders, and shipping carriers. 

• Track inbound and outbound shipments; resolve delays, including FDA, or customs issues and implement contingency plans when needed 

• Manage import/export activities in compliance with FDA< CBP, and ISO 13485 regulatory requirements. 

• Process product returns, including creation of RMAs, and collaborate with the Quality team to address production or product-related issues 

• Track and report logistics KPIs, identifying trends, risk, and opportunities for operational improvement 

• Approve shipping invoices and collaborate with Finance to validate shipping costs 

• Identify opportunities for rate optimization when renewing contracts 

• Support the setup and implementation of new global shipping logistics as the company enters new markets 

• Contribute to ERP activities, including system implementation and continuous process improvements related to order fulfilment and logistics 

Operations & Production Support 

• Provide operational support by maintaining accurate and up-to-date document records in shared folders, ensuring timely updates and adherence to compliance requirements 

• Assist with receiving and inspecting incoming raw materials 

• Collaborate with the Production Manager to plan production activities and monitor workflow to ensure timely delivery 

• Assist with routine cycle counts, and adjusting inventory discrepancies  

• Engage in cross-functional collaboration with Production, Supply Chain and other departments to support operational needs and resolve issues efficiently 

• Provide coverage for Production team members as needed (e.g. vacations) to ensure continuity of operations 

Skills and Experience to Enable Success: 

• 3+ years of experience in logistics, shipping, order fulfilment, and/or operations in a regulated industry (preferably ISO 13485) 

• Demonstrated experience managing domestic and international shipments, including preparation of commercial invoices, packing lists, bills of lading, and customs documentation (experience supporting global expansion is a highly desirable asset) 

• Working knowledge of import/export regulations, including FDA, CBP, and ISO 13485 requirements 

• Experience coordinating with couriers, freight forwarders, and shipping carriers, and resolving shipment delays or customs issues (Exposure to rate negotiations or contract renewals is a highly desirable asset) 

• Strong order management experience, including accurate data entry, invoicing, and customer documentation 

• Proficiency with ERP systems and CRM tools (e.g. Salesforce) for order processing, inventory and shipment tracking (ERP implementation experience is a highly desirable asset) 

• Experience processing returns and RMAs, with an understanding of quality and regulatory considerations 

• Ability to track, analyze and report Logistics KPIs to identify risk and improvement opportunities 

• Attention to detail, strong organizational skills and able to manage multiple priorities in a fast-paced environment 

Why join us? 

• It is unrealistic for us to believe we will find someone who fits this position 100% - interested? Apply! 

• Strong support towards career development and growth 

• Work on innovative products that improve surgical outcomes and enhance patients’ quality of life 

• Work alongside a highly talented and driven group of team members and colleagues, organization-wide 

• Work in an environment with high transparency and collaboration along with lots of fun and social activities 

• Be ok with change and share in our excitement as we scale  

• Flexibility so that you can do your best both at work and outside of it 

Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law. 

Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify [email protected]. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.