Localization Program Manager - Localisation Technologies Specialist (Hybrid, Toronto)

Location: Toronto (Hybrid 2 days per week in office)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role: 

The Localisation Team is a multicultural and complementary team of Localisation Program Managers and linguists passionate about building a quality native experience for users all over the world.

You will be responsible for owning our next‑generation localisation technology stack (Language AI, automations, and integrations) and optimising processes to balance quality, speed, cost and partner happiness. This role reports to the Localisation Program Manager.

Localisation professionals at OpenTable own project handling, delivery, workflow and quality optimisation for a specific business area, working in close collaboration with the relevant teams across the business. This role focuses specifically on the Next‑Gen Localisation Tech pillar of the Localisation Strategy (Language Tech programme, connectors, and dashboards).

An analytical mind, effective communication, outstanding project management and problem‑solving skills, as well as an in‑depth knowledge of localisation technology and internationalisation, are important to this role.

Main responsibilities

• Own the Language Tech programme (NMT/MT engines, evaluation and tuning) and related localisation automations.
• Define and improve routing rules (e.g. MT/MTPE vs human‑only) to balance quality, speed and cost.
• Partner with Engineering on localisation connectors and services (e.g. Git/Mercury/Phrase, design and CMS integrations).
• Monitor localisation tech performance (automation success, TAT, cost/word, edit distance, LQA) and drive data‑based improvements.
• Maintain and evolve localisation dashboards and tooling to provide real‑time visibility into status and SLAs.
• Analyse problems in current workflows and tools, provide recommendations and implement scalable solutions.
• Support the localisation team with configuration, troubleshooting and continuous improvement of localisation tools and integrations.
• Contribute to documentation and best practices for localisation technology and workflows. 

Please apply if:

• Minimum 10 years of localisation project, programme, or technology management experience (client‑side preferred).
• Strong experience with TMS / CAT tools (e.g. Phrase) and localisation workflows.
• Exposure to Machine Translation / NMT and post‑editing within localisation workflows.
• Good understanding of internationalisation (i18n) and how it impacts localisation tooling and automation.
• Excellent problem‑solving skills and strong analytical skills; comfortable working with metrics and dashboards.
• Excellent verbal and written communication in English.
• High sense of ownership, attention to detail, and a growth mindset.

Preferred skills

• Experience designing or operating MT/MTPE routing rules or quality prediction / risk‑based workflows.
• Experience with LQA and working closely with quality or vendor managers.
• Experience collaborating with Engineering teams on connectors, APIs or automation (e.g. Git‑based flows).
• Experience with Jira (or similar) for workflow and ticket management.

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $96,000 - $101,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.