Learning Services Specialist

Job Description
About us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5,000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
The Learning Services department is a newly formed function within Customer Services and Experience, as a Learning Services Specialist you will be responsible for the production, delivery and maintenance of our educational content and certification programs for HiBob Customers, Services Partners and Professional Services teams.
The role is ideal for someone who is passionate about providing excellent educational services to HiBob customers and partners. You will have an eye for educational quality, ensuring that HiBob's certification programs and persona-based learning paths are delivered on time, with high completion rates and to a high standard of excellence.
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.
What You Bring

• Hands-on experience with LMS administration including set up of learning content including SCORM files, reporting and user management.
• Ability to both curate and deliver education content to a wide audience, ensuring learning objectives are met in both a virtual and in-person instructor-led education.
• Strong organizational skills with the ability to manage your own diary and the delivery timelines of third party vendors.
• Ability to review insights on course completions, certification rates and export dates to ensure learners remain up to date with learning content.
• Knowledge of SaaS implementation in a HR, Payroll or Finance environment and awareness of key personas impacted by HiBob's SaaS solution.
• Cross-functional collaboration and communication.
• Continuous improvement mindset.

Job Responsibilities

• Manage the end-to-end content development lifecycle for e-learning, video assets and Virtual-Instructor-Led-Training.
• Build-out specific learning tracks ensuring content is relevant to specific user roles.
• Act as an administrator for HiBob's Learning Management System.
• Maintain HiBob's knowledge base for implementation supporting delivery excellence for internal and partner service teams.
• Deliver training content to stakeholders, both e-learning content and Virtual-Instructor-Led-Training.
• Track and monitor certifications for internal and external compliance, ensuring that all Professional Service and Partner teams maintain valid certification on new product releases.
• Act as liaison between the Learning Services team and technical SMEs to extract knowledge for course creation.
• Manage the Learning Services delivery timeline to ensure that learning content is delivered on time.
• Liaise with third party content creators to ensure that content is relevant and delivers against learning objectives.
• Coordinate the global calendar for Virtual-Instructor-Led Training and manage session logistics across global timezones.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance.
Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• Health Insurance for you and your kids
• Prepaid meal card per day
• We have a flexible hybrid working model, but for this role we expect an office presence up to 4 days per week
• Work from home allowance- to get your home office set up!
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
***Learn about HiBob's hybrid working model*
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.