Serve as primary strategic partner to key clients; lead delivery across multiple retainer accounts; coordinate cross-functional digital teams; manage scope, timelines, budgets and resources; improve processes; ensure quality; identify growth opportunities and support agency scaling.
We're looking for an experienced Lead Account Director who thrives in a fast-moving agency environment.
You'll serve as the primary strategic partner to key clients while leading delivery across multiple accounts, ensuring projects are properly scoped, executed efficiently, and delivered to the highest standards. This role combines client leadership, delivery management, operational excellence, and commercial growth.
RequirementsResponsibilities
- Own executive-level client relationships and serve as the primary strategic advisor.
- Lead delivery across multiple retainer accounts from planning through execution.
- Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM.
- Manage project scope, priorities, timelines, budgets, and resource allocation.
- Improve internal processes and operational workflows.
- Ensure consistent quality across all client deliverables.
- Identify account growth opportunities and contribute to client retention.
- Partner directly with agency leadership to scale operations.
- At least 5–10+ years in a digital marketing, advertising, or creative agency.
- Proven experience managing enterprise or mid-market client accounts.
- Experience leading cross-functional digital teams.
- Strong project and delivery management skills.
- Excellent stakeholder management and executive communication.
- Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing and Analytics.
- Experience with Asana, ClickUp, Monday.com, Jira or similar PM platforms.
- Ability to work during US Central Time business hours.
Similar Jobs
Yesterday
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manages, investigates, evaluates, negotiates, and resolves attorney-represented auto and homeowners bodily injury claims. Responsibilities include assessing coverage, liability, damages, reserves, fraud referrals, subrogation opportunities, litigation preparation, trial coordination, counsel management, policyholder and claimant communication, financial processing security, and claims-file reporting. Requires knowledge of insurance coverage, legal liability, state tort law, negotiation, investigation, and applicable licensing.
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Provide assistant-controller level accounting support for healthcare clients: manage month-end close, maintain general ledgers, prepare and review monthly reporting packages and KPIs, ensure balance sheet accuracy, update client procedure manuals, coordinate project tasks, and supervise/account-assign work to meet client needs and budgets.
Top Skills:
Microsoft Office Suite
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Manage day-to-day lead routing, qualification, and CRM data quality in Microsoft Dynamics 365. Support campaign capture, attribution, tracking, reporting, and analysis. Collaborate with Marketing, Business Development, IT, and offshore teams to improve lead processes, implement CRM enhancements, and document operational procedures.
Top Skills:
CRMMicrosoft Dynamics 365
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
