Junior End User Services Analyst

About CMiC

We’re looking for a Junior End User Services Analyst to support day-to-day end-user needs and help keep our device and account workflows running smoothly. You’ll work closely with the IT team to support employees, manage hardware inventory, and assist with user onboarding/offboarding. This is a hands-on role where you’ll build real IT support experience while learning best practices for IT operations.

Important Information:

• The overall hiring wage for this position is $21 per hour.
• This position is not for an existing vacancy
• We do not use AI to screen, assess, or select applicants
• Work Arrangement: This role is expected to be in-office, 5 days per week
• Duration: 6 months, with possibility to extend
  

What you’ll do

End-User Support

• Provide friendly first-line support for common issues (account access, hardware, software, printing, connectivity).
• Troubleshoot Windows/macOS issues and escalate complex cases with clear notes and impact details.
• Document fixes and create/update internal knowledge articles.

Asset Management

• Track laptops, peripherals, and accessories from receipt to deployment and return.
• Assist with imaging/configuration, tagging, inventory audits, and lifecycle updates.
• Coordinate device swaps, repairs, and replacements.

User Onboarding / Offboarding

• Prepare and configure laptops and standard software for new hires.
• Help set up accounts, permissions, MFA, and basic access requests (as directed).
• Support offboarding tasks (device returns, access removal checklists, and documentation).

What we’re looking for

• Currently enrolled in a diploma/degree program in IT, Computer Science, or a related field.
• Eligibility: Recent graduates with 0–1 years of experience.
• Comfortable with Windows and/or macOS fundamentals (installing apps, basic troubleshooting, updates).
• Interest in IT service management and operational workflows (ticketing, documentation, inventory).
• Strong communication skills—able to explain technical steps clearly and professionally.
• Organized, detail-oriented, and dependable in an in-office environment.

Nice to have (but not required)

• Experience with a ticketing system.

• Basic understanding of Microsoft 365.

• Basic networking knowledge (Wi-Fi, VPN, DNS).

• Lunch twice a week
• In-office Game Night
• Growth opportunity through mentorship and exposure to real IT projects
• Team building activities and a supportive, collaborative environment

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.