Junior Customer Success Manager

At Pontosense, we build technology designed to support older adults in living safely and independently. Our work helps families gain peace of mind, caregivers stay informed, and organizations deliver better care, without being intrusive. 

But the real impact doesn’t happen when a contract is signed. It happens when our solutions are successfully implemented, adopted, and trusted. 

That’s where you come in. 

As a Junior Customer Success Manager, you’ll help customers successfully transition from signed agreement to live deployment. You’ll lead onboarding activities, keep projects on track, and ensure customers feel supported every step of the way. 

This position sits at the center of a function that is actively evolving. You’ll work closely with our leadership team as we continue to shape and mature Customer Success at Pontosense. As you grow, you’ll have the opportunity to contribute to how we design our customer journey, refine processes, and build scalable systems 

What you’ll do:  

• Lead customer kickoff calls and manage onboarding timelines from start to go-live 

• Track milestones and ensure all documentation, technical steps, and internal handoffs are completed on time 

• Support and continuously improve the post-sales customer experience 

• Maintain accurate CRM data and provide clear internal status updates 

• Ensure Sales, Product, and Engineering remain aligned on next steps 

• Identify risks early and escalate with context and proposed solutions 

• Conduct structured check-ins and monitor account health throughout implementation 

• Actively refine onboarding playbooks and templates based on real customer feedback and execution learnings 

• identifying friction points and help improve internal workflows by proposing practical solutions 

What We’re Looking For 

• 1–3 years of experience in Customer Success, Account Coordination, Project Coordination, or similar client-facing role 

• Strong organizational and project management skills 

• Detail-oriented and deadline-driven 

• Clear, professional communicator 

• Experience with CRM tools (Bonus points for HubSpot!)  

• Proactive mindset with the ability to identify gaps and suggest practical improvements 

• Interest in process improvement and building scalable ways of working 

• Comfortable operating in a growing team where structure is still evolving 

• Desire to grow into greater ownership and strategic responsibility over time 

Why Join Pontosense   

• Be part of a mission-driven company reshaping the future of wellness technology.   

• Work with a global team of innovators passionate about improving lives through intelligent sensing.   

• Play a key role in defining customer experience and strengthening our partnerships worldwide.   

• Competitive compensation and performance-based growth opportunities.   

• Comprehensive health and wellness benefits.   

• Flexible, hybrid work environment that values autonomy.   

Our Commitment    

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.     

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.     

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.   

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.    

AI Disclosure:  

In accordance with Ontario’s employment legislation, Pontosense confirms that we do not use artificial intelligence (AI) or automated tools to make hiring decisions. Every application is reviewed directly by our Talent team and hiring managers.  

We believe in a fair and human-centred hiring experience where every candidate is given thoughtful consideration.