As a Junior IT Administrator, you'll provide Tier 1 support, manage IT operations, handle asset lifecycle, and ensure user access compliance, while working closely with the IT & Security team.
Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!
Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others. To read more about our family of Brands, check out our website here.
We are seeking a proactive and highly communicative Jr. IT Administrator (Independent Contractor). This position requires mandatory in-office attendance at our Toronto office. This role is essential to maximizing the operational effectiveness of our entire workforce. By taking ownership of daily on-site IT operations, asset management, and technical troubleshooting, you will alleviate the need for staff to manage IT tools independently, allowing them to focus on their core objectives.
Furthermore, you will work closely with our IT & Security team to ensure that all user access and security protocols are implemented seamlessly and securely. If you have a strong sense of "technical empathy," excellent problem-solving skills, and a passion for helping users navigate technology, we want you on our team.
What You’ll Do:
- Tier 1 Support & Ticket Operations: Serve as the primary point of contact for Tier 1 IT inquiries and requests. Manage daily ticket operations efficiently, providing clear, empathetic, and timely resolutions to technical issues (application, laptop, and workstation support) reported by employees.
- On-Site & Global Workforce Support: Working physically from our Toronto office, provides seamless technical support for both on-site employees and our distributed remote workforce. Demonstrate operational flexibility to address urgent IT needs and ensure continuous business operations across all working environments.
- Access Management & Enterprise Compliance: Partner closely with the IT GRC team to execute user account provisioning and role-based access management. Ensure all IT operations strictly align with corporate security policies, compliance guidelines, and the Standard Operating Procedures (SOPs) required for our broader global enterprise and affiliate networks.
- Asset Lifecycle Maintenance: Maintain the full lifecycle of physical and digital IT assets (laptops, peripherals, software licenses) from procurement and deployment to ongoing maintenance, tracking, and retirement. Assist in basic IT vendor communications to ensure efficient resource allocation.
- Onboarding & Offboarding: Work closely with HR to deliver a seamless onboarding and offboarding experience, including provisioning physical devices, setting up accounts, and ensuring proper access removals in accordance with overarching enterprise protocols.
- System Maintenance: Troubleshoot, maintain, and upgrade operating systems (macOS), Google Workspace, Zoom, Slack, and other enterprise applications.
- Documentation & Training: Create intuitive, easy-to-follow "how-to" documentation and provide training for staff on new and existing IT tools to foster a self-sufficient user base.
Required Qualifications:
- Experience: Approximately 1+ year of hands-on experience in an IT Support, Helpdesk, or similar technical administration role, with a strong grasp of basic IT operations.
- Work Environment: Ability and willingness to work fully on-site at our Toronto office.
- Exceptional Communication: Outstanding user-facing communication and customer service skills. The ability to translate complex technical jargon into simple, actionable advice for non-technical staff is highly critical.
- Technical Stack: Solid practical knowledge of troubleshooting macOS environments, Google Workspace (G Suite), SSO (Single Sign-On) solutions, IT ticketing systems, and standard office applications.
- Security & Process Oriented: Basic understanding of IT security principles, user permission management, and a high degree of diligence in following IT GRC guidelines and complex enterprise-level SOPs.
- Problem Solver: A proactive approach to identifying recurring issues and suggesting process improvements.
- Team Player: Ability to work independently with high accountability, while also collaborating smoothly with cross-functional teams (HR, IT GRC, external vendors) within a broader global corporate structure.
What we offer (For Full-Time Only):
* Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
* Top industry health benefits, including vision and dental
Your own health/wellness account to spend each year
* RRSP Contributions (Canada), 401K Contributions (USA)
* Generous vacation and Maternity/Parental leave top-up program
* Corporate discount for gym memberships for you and your family
* Work from almost anywhere in the world for part of the year
* Winter break shutdown and a whole lot more!
Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom.
About Wattpad
Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.
What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.
What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.
How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.
Wattpad encourages candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.
Unlock the best of both worlds with a role that keeps you connected! We're looking for passionate individuals in the Greater Toronto Area to join our team. While you'll enjoy the flexibility of working from home, you can take advantage of periodically coming to our vibrant downtown Toronto office to connect with colleagues, collaborate on exciting projects, and take part in company events. This is your opportunity to be a part of our thriving workplace culture.
Culture and Diversity
Wattpad is an equal opportunity employer. We do not discriminate. Period.
Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.
If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.
Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.
#Wattpad
Top Skills
Google Workspace
It Ticketing Systems
macOS
Sso
Standard Office Applications
Wattpad Toronto, Ontario, CAN Office
36 Wellington St E, Toronto, Ontario, Canada, M5E 1C7
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