IT Support Specialist

About d1g1t 

d1g1t is the industry’s first enterprise wealth management platform powered by institutional-grade analytics and risk management tools that allows firms to elevate the quality of their advice and demonstrate its value to clients. Through a single integrated solution that covers the entire advisory lifecycle, d1g1t provides wealth management firms with a whole new set of capabilities they’ve never had before. Headquartered in Toronto, the company was founded and is led by an experienced financial technology team who have developed leading enterprise portfolio systems for many of the world’s banks, institutional asset managers, hedge funds and regulators. 

d1g1t's leadership is being recognized across the industry. We are proud to be ranked among Canada’s Top Growing Companies by The Globe and Mail and have been selected by RBC Wealth Management to enhance their technology infrastructure. This is a unique opportunity to work with our cutting-edge, institutional-grade platform as we scale, offering a hands-on role in shaping the next generation of wealth management technology.

About the role

This is a hybrid role which requires in office presence 4 days per week in downtown Toronto.

We are looking for an experienced IT Support Specialist to join our Operations team. Reporting to the Director Information Security & Risk, you will be responsible for providing technical assistance and support to employees across the business.  This role involves troubleshooting hardware, software and network issues, managing IT assets and supporting onboarding and offboarding of users.  We’re looking for an individual contributor who has a strong desire to help those around you, a team player who thrives in a fast-paced and growing organization.  

What you will do

• Provide responsive IT support to employees, including troubleshooting hardware, software and connectivity issues across multiple operating systems and remote environments.  
• Provide hands-on support for small office IT infrastructure, including Wi-Fi connectivity, audiovisual equipment, monitors, printers, cabling, and door access systems, ensuring reliable operation and timely issue resolution.
  
• Install, configure and maintain end-user devices and operating systems (macOS, Windows and Linux), ensuring compliance with company security baselines and encryption requirements.
• Manage user on-boarding, off-boarding and access provisioning through centralized identity and access management systems, includng MFA and SSO.  
• Monitor and maintain endpoint protection VPN connectivity, and network access controls in accordance with internal security and policy management frameworks.
• Maintain and audit IT asset inventory, including device tracking, software licensing, and secure decommissioning, to support compliance and operational readiness. 
• Participate in incident response and service restoration activities in collaboration with Security and Operations teams.
• Support system updates, patching, and backup validation across workstations and integrated cloud systems.  
• Collaborate with internal teams to ensure adherence to data protection, access control and configuration management processes.  
• Contribute to IT documentation, user training and process improvements to enhance operational efficiency and compliance with internal standards. 

What you will bring 

• Post secondary education in Information Technology or related field with a minimum of 2-3 years of IT support or help desk experience required.  Previous experience in a cloud-based or SaaS environment preferred. 
• Strong knowledge of macOS and Windows operating systems required, including system configuration, security hardening and endpoint management. 
• Experience administering identity and access management tools such as JumpCloud, Azure MD, or other SSO/MFA platforms. 
• Familiarity with endpoint protection, device encryption, and patch management tools (e.g. SentinelOne, N2WS or equivalent).
• Understanding of ITIL service management processes, ticketing systems, and incident escalation workflows.  
• Working knowledge of cloud-based collaboration and productivity suites such as Google Workspace, Atlassian, Slack and Microsoft 365. 
• Exposure to AWS environments or an understanding of basic cloud infrastructure concepts (IaaS, Saas).
• Knowledge of IT asset management, software licensing and secure data handling practices aligned with SOC2 and ISO 27001 standards. 
• Strong analytical and troubleshooting skills.
• Excellent time management skills with ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong team player with excellent communication skills. 

Perks of working at d1g1t

• Excellent opportunity to join a fast-growing Fintech startup
• Working in a culture of collaboration and innovation where your voice is valued and given importance.
• Competitive compensation package with bonus and comprehensive healthcare benefits 
• Employee and Family Assistance Program
• Fitness and Wellness Credit
• Continuing Education Allowance
• Flexible hours and hybrid-work policy 
  

In our most recent Employee Experience Survey, employees rated Diversity & Inclusion at d1g1t Inc. as one of our strengths!  d1g1t Inc. celebrates diversity in its workforce structure and encourages applications from all backgrounds.

We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.

We understand that looking for a new opportunity can be time-consuming. We truly appreciate your time in going through our job posting and applying for a position with us!!