IT Specialist

Trexo Robotics is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, and it allows kids to walk, in many cases, for the first time in their lives. The device is currently being used by hundreds of families and the best hospitals across North America.

We are constantly working towards building mobility solutions for all. At Trexo Robotics, you will find a flat organization where you can work with highly optimistic, low ego, and exceptionally talented individuals who look forward to solving hard problems.

We're looking to hire our first IT Specialist to join our small team, ensuring seamless operations of our IT infrastructure and driving automation.

This position is hybrid, based out of our office in Mississauga.

You want to work in a small team solving a big problem. You are excited by the prospect of revolutionizing multiple industries. You can juggle many tasks simultaneously. You are detail-oriented and love asking why many times till you understand something from first principles.

You have a proven track record in technical support, particularly within smaller organizations, and you excel in environments where you can wear multiple hats and manage various responsibilities.

• Own day-to-day IT operations across the company, including software updates, user accounts access, and employee onboarding and offboarding.

• Install, configure, and maintain hardware, software, systems, networks, printers, and scanners for both in-office and remote employees.

• Configure, secure, and maintain macOS, Windows, and Linux environments.

• Monitor, maintain, and improve IT systems and networks to ensure performance, reliability, and security.

• Serve as the primary IT point of contact for employees, providing guidance and best practices.

• Have interest/experience working with business applications and SaaS management.

• Execute and maintain IT and security controls to support compliance with data privacy regulations, including HIPAA, PIPEDA, and GDPR.

• Own day-to-day management of the security and privacy compliance automation platform (Sprinto), including evidence collection, control monitoring, and audit readiness.

• Partner closely with an external compliance consultant to implement and maintain security and compliance frameworks.

• Translate security policies and frameworks into clear, practical, and enforceable IT processes.

• Deliver IT and security policy training to employees (in person and remote).

• At least 3 years of experience in a similar role.

• Previous experience as the first or sole IT hire in a growing company.

• College/University degree in Computer Science, Information Systems, or a related field.

• Experience with executing IT policies and managing implementation projects.

• Hands-on experience executing and maintaining IT security and compliance controls with or alongside compliance frameworks and external auditors/consultants.

• Proven experience managing employee onboarding and offboarding, including device provisioning, access management and configuring and maintaining macOS, Windows, and Linux environments.

• Solid understanding of networking fundamentals and IT infrastructure best practices.

• Experience installing, configuring, and troubleshooting hardware and software for both in-office and remote teams.

• Able to work independently, multitasking and efficiently to meet deadlines.

• Self-motivated, detail-oriented, and organized.

• Excellent people skills and time management skills.

• Direct experience using or administering compliance automation platforms (e.g., Sprinto, Vanta, Drata, or similar).

• Working knowledge of data privacy regulations, including HIPAA, PIPEDA, and GDPR.

• CHPA, CHSS, or NIST certification, or working towards them.

• Good knowledge of ISO/IEC 27001, an international standard for information security management

• Experience with cloud services such as AWS, Azure, GCP; databases and query language such as SQL; Basic scripting experience (JavaScript, Python, or Bash).

• Experience administering CRM business applications, ideally Salesforce.

• Experience in a highly regulated industry processing healthcare related data.

• Flexible work environment.

• Unlimited Vacation policy.

• Group benefits plan (medical and dental).

• Office snacks.

• Dog-friendly office environment.

• Start date: ASAP

• Introductory video call to discuss the opportunity and the company with HR.

• Virtual Interview with the HR Business Partner.

• In-person interview with the CTO.

• Background check and offer.

Work Authorization: Please note that we are unable to provide visa sponsorship or support work authorization applications. We can only consider candidates who already have the legal right to work in the location they are applying for.
AI in Recruitment: At Trexo Robotics, we use artificial intelligence (AI) tools to support our recruitment process. AI helps with tasks like resume screening, drafting job descriptions, creating interview questions, and occasionally sourcing candidates. Final hiring decisions are always made by our team. Our goal is to use AI responsibly to streamline administrative tasks, improve candidate experience, and maintain fair, unbiased hiring practices aligned with industry standards.