IT Specialist

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

Relay is entering an exciting new chapter of growth and we’re looking for an IT Specialist to join our Trust team. Your love of making high-impact decisions daily and desire to help shape the future of Relay is going to be crucial. The team’s vision is “Protecting the cathedral while enabling the bazaar” - quite a challenge in the scope of information technologies. This is an opportunity to get in at ground level and help scale our IT systems as we grow.

Our IT Specialist will be required to work from our downtown Toronto office 3 days per week.

Joining Relay, means an opportunity to make a huge impact building solutions with the potential to reach 29 million small businesses across North America. If you thrive on growth and solving real customer problems, we want to hear from you!

What You'll Be Doing

• Provide IT support to Toronto HQ and satellite offices
• Ownership of onboarding and off-boarding procedures
• Internal IT Documentation
• Improve the in-office experience through technological means
• Evaluate and recommend new technology solutions that will improve efficiency and productivity
• Work on various inter-departmental projects
• Be an advocate for all things IT and Security at Relay. Tell us how you would reduce shadow IT!

Who You Are

• You’ve had experience working through IT challenges in a professional or academic environment 
• You're familiar with all, or parts of our tech stack: Google Workspace, Apple Business Manager & MDM, Ubiquiti, Slack, and Atlassian/Jira
• You have strong technical knowledge of the Mac ecosystem 
• You understand SSO, SAML, SCIM and access permission best-practices
• You’re security-focused; think zero-trust
• You're automation-driven. Think small teams, high impact: tell us how to leverage systems to accelerate our velocity
• You’re hungry for more and you want to provide impact
• You're curious. The IT and security landscape isn’t static, and neither should you be!
• You're a team player. Our team is small and mighty, and we collaborate constantly - we want someone who is always willing to pitch in and isn’t afraid to ask for help
• You bring the soft-skills; being approachable is crucial to IT success

Bonus Points

• You have experience working in a startup
• You have experience working in technical support




Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don't have all the listed qualifications, we encourage you to apply anyway!

Our Commitment To You

• Competitive salary and meaningful equity: every team member gets a piece of the pie.
• Comprehensive health benefits: we offer full health benefits + an HSA/WSA starting from day 1 so you get the coverage you need.
• 4 weeks vacation (15 days PTO & 5 flex days) + end of year holiday shutdown: we take time off to reset and recharge so we come back better for our customers.
• Hybrid work environment: we love collaborating and connecting in the office two times a week and offer catered lunches and a snack/beverage program for the days we’re in office. Don’t forget to bring in your furry friends!
• Personal and professional growth: support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity.
• Top-tier equipment: we’ll make sure you have everything you need to produce your best work.
• Team-first culture: we’re passionate about working collaboratively, bonding through team events, and most importantly having fun.

Interview Process

• Stage 1: A 30-minute Google Meets video call with a member of the Talent team
• Stage 2: A 30-minute Google Meets video call with the IT Lead, Adam
• Stage 3: A 45-minute case study interview consisting of a brief presentation followed by some time for discussion
• Stage 4: A 30-minute Google Meets call with a member of our executive team

What’s Important to Us:

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.