About League
Founded in 2014, and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.
Position Summary
As an IT Service Desk Analyst, you are the face of the IT team at League providing superior customer service, you build scalable and reliable office information technology services to support our growing business. You bring an employee first mindset to new hires as they onboard, assist with the day to day needs of our current team to ensure an awesome employee experience as it relates to IT. You will be the first-line support for all service desk tickets, and in-person support in our Toronto HQ.
In this role, you will:
- Assist new hires and ensure a smooth onboarding experience as they join League.
- Provide service to our team to ensure technology platforms, systems and equipment are working and being used efficiently.
- Proactively make recommendations to improve existing processes and make the internal IT service employee-centric.
- Build, test & maintain office information technology infrastructure, and personal computers
- Perform onboarding and offboarding for employee computer needs
- Respond to employee requests through a ticket tracking system
- Support our staff in-person in the Toronto office
- Adhere to all system operation policies including but not limited to Access Control, Encryption Control, Logging, Change Management, Platform Security, System Configuration, Physical and Incident Management policies
Required Education / Certificates / Experience
- Requirements;
- Broad technical support skills, hardware, software, basic network diagnostics
- General experience with IT systems and infrastructure
- Apple Hardware and Software troubleshooting
- Customer Service experience
- Highly desirable;
- Google Workspaces
- MDM experience
- Nice to have;
- Jira/Confluence/Okta experience
- Slack, Zoom, 1Password experience
About You:
- Understands how their work fits into team and company objectives
- Prioritizes tasks without getting caught up in unimportant details
- Communicates assumptions and gets clarification on tasks up front to minimize the need for rework
- Solicits feedback from others, and gives timely, helpful feedback to peers and managers
- Understands how to communicate technical problems/solutions to non-technical individuals
What We Offer:
- Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
- Bonus Program: Be rewarded for your contributions with our performance-based bonus program
- Employee Stock Option Program: Become an owner and share in our success through our stock option program.
- Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
- Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts.
- Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
- Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
- Mentorship Program: Benefit from guidance and support from experienced leaders in your field
Security-Related Responsibilities
- Compliance with Information Security Policies
- Implement systems for physical hardware security
- Maintain company password access security
- All Authorities are limited to the extent set out in the Authorization Policy
CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.
Compensation range for Canada applicants only
$61,900—$92,900 CAD
Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [email protected].
Our Application Process:
Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps
- You should receive a confirmation email after submitting your application.
- A recruiter (not a computer) reviews all applications at League.
- If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
- The final step is an offer, which we hope you will accept!
- Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.
Here are some additional resources to learn more about League:
- Learn about our platform, leadership team and partners
- Highmark Health, Google Cloud, League: new digital front door to seamless care
- Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
- League raises $95 million USD in Series C to build world’s leading healthcare CX platform
- Forbes x League: The Platformization Of Healthcare Is Here
- Fast Company x League: If we want better innovations in healthtech, we need more competition
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